The AirPortr baggage delivery service is now available for passengers arriving at and departing from London Heathrow Airport’s Terminal 4. The service went live in Terminals 3 and 5 in December 2015, and it has now been extended to Terminals 2 and 4, meaning it is available across all terminals.
The AirPortr service allows passengers to pay to have their luggage securely transferred between the airport and hotels, offices and home addresses in London and the surrounding area. Arriving passengers can drop off their bags with one of the dedicated AirPortr concierges, and departing passengers can arrange to have their bags collected from an address of their choice and delivered to Heathrow Airport, ready to collect ahead of check-in.
Chris Annetts, Heathrow Airport’s Commercial Passenger Services Director, said: “Heathrow’s goal is to provide the world’s best airport service and we are delighted to be working with AirPortr to offer our passengers this quick, easy and convenient way to travel. With the arrival and recent expansion of the AirPortr service in Heathrow, passengers can now travel to and from the airport bag-free, meaning their journey is made as hassle-free as possible.”
Chris Walsh, Director & Head of Customer Experience, Portr, added: “Excitingly, at Heathrow we are showcasing our new customer experience approach as we deliver a ‘roaming/mobile’ interaction as opposed to requiring the customer to find us in the airport. Staff, without the physical restriction of being sited at a desk, are supported with additional new technology developments. We now have an ideal situation where we can either take or hand over a passenger’s bags at multiple touch points across the terminal, better suiting them.”
