REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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Emirates has enhanced inflight connectivity, so all passengers can enjoy some form of free connectivity once they sign up to Emirates Skywards. The airline will also offer high-speed broadband onboard 50 new Airbus A350s.
United is the first U.S. airline to support ‘Live Activities’ for iPhone, giving customers real-time access to their boarding pass, gate and seat number, and countdown clock to departure, without opening the United app.
The co-located FTE EMEA and FTE Ancillary & Retailing events took place at the RDS Dublin on 23-25 May 2023, with the theme of ‘Tomorrow’s Customer’. Here is a selection of the main highlights.
Find out more about the innovative solutions that will be on display at FTE Dublin on 23-25 May 2023 from the industry’s most established global industry providers and startups.
Delta has launched ‘Delta Sync Exclusives’ – a first-of-its-kind platform to curate the onboard experience for passengers. The new digital experience for mobile devices brings together exclusive content, access and offers to customers.
Alaska Airlines has responded to passenger feedback by introducing expanded meal selections in both First Class and the main cabin. This includes doubling the number of pre-order options in the main cabin.
Virgin Atlantic is rolling out enhancements across its fleet with a new meal selection for children and a new pack for them to enjoy during their travels, as part of its “commitment to developing the onboard offering”.
flydubai has unveiled its latest premium business class seat – the Business Suite – exclusively for single-aisle aircraft. It will be introduced on the carrier’s newest aircraft this year, “taking comfort onboard to the next level”.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Etihad will take delivery of three new Boeing 787s in Q3 2023, with new interiors featuring Business suites with privacy doors. Upgraded experiences include enhanced Wi-Fly packages and an environmentally-conscious dining experience.
BA Euroflyer has expanded the options for customers to purchase in Euro Traveller and launched new seasonal menus in Club Europe.
Arlette van der Veer, Senior Manager Radical Innovation, KLM, explains current projects including digitalisation of the KLM Innovation Ecosystem and what industry stakeholders can learn from the KLM approach to innovation.
Etihad has launched new Wi-Fly ‘Chat’ and ‘Surf’ packages to ensure travellers have “an enjoyable connected experience” on its wide-body fleet, meaning they can catch up on social media, work or browse as they wish.
Austrian Airlines is modernising its long-haul fleet from 2024 with 10 Boeing 787-9 aircraft. Featuring “the newest generation of technology”, the new long-haul fleet will transform the passenger experience.
Turkish Airlines has introduced free and limitless messaging services to all passengers on international flights where internet access is available, through applications such as WhatsApp, Messenger or iMessage.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Air India has completed the first phase of its five-year transformation programme known as Vihaan.AI, laying the foundation for future growth. The airline is now moving on to the second phase as it develops “a completely revamped customer proposition”.
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