Greater Orlando Aviation Authority’s Brian Engle reveals how self-service, beacons and new wayfinding solutions will benefit the passenger experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Greater Orlando Aviation Authority’s Brian Engle reveals how self-service, beacons and new wayfinding solutions will benefit the passenger experience.
As it celebrates five years of independent ownership, London Gatwick Airport has announced a £1 billion investment to transform the North Terminal passenger experience. Enhancements will include a new check-in area with 60 self-service bag drop units, a new next-generation security area, and 15 state-of-the-art new e-gates.
Emirates has teamed up with Samsung and Etisalat to develop the Journey Manager app for the Samsung Note 4 to empower staff and improve the passenger experience.
Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
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Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
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Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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FTE explores how airports and airlines could make use of the new Apple Watch to improve the passenger experience through wearable technology.
Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
The vast majority of passengers want to be able to use their smartphone to manage flight disruptions, receive real-time updates and search for fares, according to SITA’s ‘Smart Thinking’ study.
Lufthansa will introduce security fast lanes for high-value customers and also expand the ‘meet and assist’ arrivals service at Munich and Frankfurt airports.
The new Frankfurt Airport App 2.0 has been launched and features pre-travel tips, location-specific offers and automatic flight and gate updates.
Cork Airport has become the first in Ireland to make Google Indoor Street View available to its passengers, allowing them to take a virtual tour of the terminal building.
FTE explores whether the rise of smartphones means the passenger experience on the ground is being defined by technology developers, rather than airports and airlines.
San Francisco International Airport has installed interactive digital wayfinding screens in the new Boarding Area E, which passengers can use to find their way around the airport.
Copenhagen Airport has launched a dedicated website and app for Chinese-speaking passengers, who can now translate airport signage using their smartphone.
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