Alaska Airlines and Seattle-Tacoma International Airport have partnered on a new self-tagging project, allowing passengers to print and attach their own bag tags.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Alaska Airlines and Seattle-Tacoma International Airport have partnered on a new self-tagging project, allowing passengers to print and attach their own bag tags.
Abu Dhabi Airports Company has installed a new offsite check-in facility, allowing more passengers to check-in and print their bag tags before arriving at the airport.
Daniel Skjeldam, CCO, Norwegian outlined to FTE how the airline’s new self-service bag drop has performed since implementation and where it will be rolled-out next.
The eighth annual SITA Baggage Report shows that baggage handling improved by 20.3% in 2011, saving airlines a total of $650 million.
Self-service kiosks and bag drop stations will significantly reduce the check-in time at the new ‘Airport of the Future’ at Los Angeles International Airport.
British Airways has chosen London City Airport as its second airport location worldwide to offer self-tagging facilities for checked-in baggage.
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Montréal-Trudeau has become the first airport in North America to offer passengers self-service bag drop facilities.
China Airlines has opened a brand new check-in area at Taipei Songshan Airport, which includes a dedicated self-service zone with four common-use kiosks.
Bangalore Airport’s Sridhar.C.K, Senior Manager – Terminal Operations, discusses the airport’s future plans, including self-tagging and bag drop.
Paris-Orly Airport has introduced an innovative two-step self-service bag drop, which allows passengers to check-in their bag in just 30 seconds.
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Bangalore Airport’s Sridhar.C.K, Senior Manager – Terminal Operations, discusses the airport’s future plans, including self-tagging and bag drop.
Paris-Orly Airport has introduced an innovative two-step self-service bag drop, which allows passengers to check-in their bag in just 30 seconds.
As airlines explore more ways to reduce face-to-face contact with passengers at airports, they are also investing in ‘mobile’ service agents to improve customer service.
Passengers travelling from Abu Dhabi International Airport can now check-in and print bag tags at their hotel thanks to the introduction of offsite check-in kiosks.
Passengers travelling from Italy’s Bologna Airport will be able to check-in and drop off their bags at a fully automated self-service kiosk from next September.
British Airways’ investment in self-tagging and automatic document check has seen the airline achieve a Fast Travel Gold Award from IATA.
As airports search for new ways to expedite baggage processing, self-service bag drop is emerging as a practical option to simplify the airport experience.
Qantas has confirmed that it is to roll out its Next Generation Check-In Program to international services, with the concept set to be extended to New Zealand.
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