REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The Post-COVID-19 Passenger Experience Think Tank outlines immediate and long-term strategies powered by technology and innovation for airlines, airports and their partners.
Touchless biometrics, self-service, automation, and mobile devices and apps, will have a crucial role to play in the industry’s recovery from the COVID-19 crisis.
In an effort to protect passengers and staff from COVID-19, Bengaluru Airport has introduced contactless technology at all steps of the journey.
AirAsia has implemented several contactless procedures for passengers, including contactless payments and kiosks at the airport, and enhanced app features.
Avalon Airport is set to become the first airport in Australia to implement self-service check-in and bag drop in partnership with Elenium Automation.
The new services installed by Collins Aerospace allow Aer Lingus passengers to check-in for their flight using common-use self-service kiosks.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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With 300,000 visitors a day, the 135,700sqm complex, built on the site of the former Terminal 1 open air carpark, offers a multi-faceted experience.
FTE caught up with Ismail Polat, CTO of İGA Airport Operation, to find out more about how the project took shape from initial design phase through to operations.
FTE attended PTE in London last week, where we explored a number of solutions that have the potential to improve the airport terminal.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
FTE attended PTE in London last week, where we explored a number of solutions that have the potential to improve the airport terminal.
The self-service bag drop units reduce passenger check-in times, and are currently in use by a number of airlines at Heathrow Terminals 2, 3 and 5.
FTE met with Ioannis Metsovitis, VP Operations, Hamad International Airport, as the airport prepares to showcase Doha at the FIFA 2022 World Cup.
The £50 million full-scale biometrics project is part of a wider programme of investment to streamline the passenger journey at Heathrow Airport.
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
A further 15 SITA Scan&Fly self bag drop units will be installed in KLIA2, following the successful implementation of 15 units earlier this year.
The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1.
FTE explores how biometric-enabled processing is redefining the passenger experience at Bengaluru, Hong Kong and Changi airports.
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