REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Check-in 2010 will see a keynote presentation from Todd Grace, Strategy Manager – Airports, Air New Zealand, addressing the airline’s experiences of the value of a self-service strategy. He believes that the writing is very clearly on the wall that the days of the traditional check-in experience are numbered, as he explained to Ross Falconer.
Malaysia Airports will host the inaugural Check-in Asia conference and exhibition at the Pan Pacific, Kuala Lumpur, on 24-26 November 2010 – a new check-in forum specifically for the Asia Pacific region. Kuala Lumpur International Airport (KLIA) is also one of the first Asia Pacific airports to become 100% BCBP (bar coded boarding pass) capable […]
As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.
Airports are at the cusp of a mobile check-in revolution, as new ways to check-in are being developed and trialled using the latest in mobile technology. With online check-in already popular, the convenience factor that allows passengers to check-in before they arrive at the airport has implications for the airport kiosk. According to industry experts, […]
Laura Adams, Director Central Baggage Services Ground Operations, Southwest Airlines, gives her perspective on offsite check-in.
SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented […]
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>
While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous […]
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