A total of 35 self-service kiosks have been installed in Shenzhen Bao’an International Airport’s T3 to give passengers more control over the check-in process.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A total of 35 self-service kiosks have been installed in Shenzhen Bao’an International Airport’s T3 to give passengers more control over the check-in process.
Seattle-Tacoma International Airport has become the fifth US airport to install Automated Passport Control (APC) kiosks, which will help reduce queues at immigration.
Bangkok Airways has further empowered its passengers with the introduction of common-use self-service kiosks at Suvarnabhumi International Airport.
FTE toured London Stansted Airport with Neil Banks, Terminal Transformation Manager, to preview the latest developments, including self-service smart access security gates, fast-track security, intuitive wayfinding and a virtual assistant.
Kuwait International Airport is installing 12 self-service check-in kiosks – the first kiosks of their kind at the airport – as part of an eight-year contract renewal with SITA.
Three Scan&Fly self-service bag drop units have been installed at Geneva Airport as part of a six-month trial exploring the benefits of the combined self-service bag drop.
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Passengers flying with SAS and Norwegian can now make use of self-service bag drops at Copenhagen Airport thanks to the introduction of 12 new units.
FTE attended the IATA World Passenger Symposium, where distribution, the customer experience and the Checkpoint of the Future were on the agenda.
Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.
Montréal-Trudeau has become the third North American airport to install the new Automated Passport Control kiosks to help reduce queues at immigration.
10-12 June 2025, Dublin
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11-12 November 2025, Singapore
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Kevin Doeksen, AA’s Director, Customer Planning & Consulting, outlined the thinking behind the Next Generation Airport concept and revealed where it will be implemented next.
Montréal-Trudeau has become the third North American airport to install the new Automated Passport Control kiosks to help reduce queues at immigration.
The Future Travel Experience Think Tank – a panel of air transport industry experts – has unveiled its vision for the airport of 2025 and recommendations for the future.
Vancouver Airport Authority has expanded its Automated Passport Control programme to include Canadian passport holders who are travelling to the US.
Estonian Air has introduced a new automatic check-in system, which removes the need for passengers to manually check-in for their flight.
Chicago Department for Aviation and U.S. CBP have officially launched the Automated Passport Control kiosks, which have reduced queuing times at Chicago O’Hare.
FTE spoke to Qantas’ Rowan Chalmers and London Gatwick’s Willie McGillivray to find out how they have transformed the passenger experience within existing facilities.
British Airways has launched a self-tagging service at Las Vegas McCarran International Airport, allowing passengers to print and attach their own bag tags.
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