Qatar Airways has announced the introduction of My Q-Tag, a home-printed bag tag that can be used by passengers flying to 103 destinations from Doha.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Qatar Airways has announced the introduction of My Q-Tag, a home-printed bag tag that can be used by passengers flying to 103 destinations from Doha.
Oslo Airport has installed six self-service information kiosks, which passengers can use to find directions and estimated walking times to various points in the terminal.
CPH’s Director of Airport Optimisation explains to FTE how sensor-based predictive modelling and self-service systems are helping the airport optimise processing.
Singapore Changi Airport has launched self-tagging and self-service bag drop in Terminal 1 as part of a three-month trial alongside Jetstar Asia.
Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
The new Terminal 2 at Heathrow Airport – which includes an array of common use self-service facilities – opened on 4 June, with United Airlines operating 34 flights.
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Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
Alaska Airlines will introduce home-printed bag tags on 21 April following a successful trial on the Seattle-Hawaii route in 2013.
Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
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Edinburgh Airport has installed 10 common use self-service bag drop units, which allow easyJet and Flybe passengers to tag and drop their bags without assistance.
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
Finavia will install 12 Scan&Fly self-service bag drop units at Helsinki, Oulu and Turku airports following a successful trial period.
FTE was shown around Heathrow Airport’s Terminal 2 by Development Director John Holland-Kaye, who highlighted how common use kiosks, self-tagging, bag drop and self-boarding will help to provide a great passenger experience.
Four Type22 Scan&Fly self-bag drop units have been installed at Paris Charles de Gaulle Airport and will initially be trialled for a period of three months.
Aéroports de Montréal has completed the conversion of eight bag drop stations into self-service systems, allowing all US-bound passengers to make use of self-service bag drop.
Air France has become the second airline to adopt home-printed bag tags, allowing passengers to print and attach their own bag tags before leaving home.
FTE paid a visit to Gatwick Airport, where CIO Michael Ibbitson showed us how next-generation technology is being used to improve the baggage, security and immigration processes.
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