Tagged: Personalisation

In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.

International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.

Singapore Airlines has invested US$350m in the the new Boeing 787-10 Business Class and Economy Class products, which it says will “redefine travel on flights up to eight hours”.

FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience. 

Avi Mannis, Hawaiian Airlines’ SVP of Marketing, discusses the new A321neo cabins and the carrier’s end-to-end customer experience plans. 

Flight attendants are using handheld devices and big data to provide the most loyal customers with a more personalised onboard experience.