REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
From embedded bag tags and smart glasses, to mood measuring digital screens and new bag drop solutions, FTE takes a closer look at some of today’s eye-catching solutions.
Ryanair CEO Michael O’Leary and Chief Marketing Officer Kenny Jacobs outline how the LCC plans to enhance the passenger experience over the next 12 month.
A select group of frequent flyers will take part in the trial, which involves KLM using instant messaging service WhatsApp for service provision.
US and Canadian travellers arriving in Miami can now use the Mobile Passport app to complete their customs declaration using their smartphone or tablet.
Facebook’s Head of Travel explains how airlines and airports can exploit the opportunities presented by mobile technology, apps and social media.
A report released by SITA highlights how passengers, airlines and airports are planning to make use of mobile technology over the next three years.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
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Data collecting sensors, which track passengers via their electronic devices, have been installed in the new Connector facility to help optimise processing.
BT roundtable explores how new technology, ‘coopetition’ and the so-called ‘3Us’ can help to optimise the end-to-end passenger experience.
Customers can now use the NFC and scanning functions to automatically enter their credit card details when booking a flight via the Vueling app.
Royal Jordanian has launched a new app as part of its efforts to leverage mobile technology to simplify and streamline the travel experience for its customers.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Customers can now use the NFC and scanning functions to automatically enter their credit card details when booking a flight via the Vueling app.
Royal Jordanian has launched a new app as part of its efforts to leverage mobile technology to simplify and streamline the travel experience for its customers.
Following a six-month transition period, the new system allows Dragonair to offer online and mobile check-in services from all destinations.
The tracking function provides real-time information on the aircraft route, speed, type, altitude, distance travelled and total distance to the destination for all flights.
Sydney Airport’s team of ‘Airport Ambassadors’ will now carry iPad Minis, so they can provide passengers with real-time information on the go.
The new app is available on iPhone and Android devices and includes a flight tracker, plus information on airport retail, parking and ground transportation.
Emirates has released its long-awaited app for iPhone, which includes Passbook integration, real-time updates and flight booking functionality.
Ryanair has partnered with big data specialist Boxever to create a predictive marketing platform that will deliver personalised messages and offers to its customers.
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