Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
Travellers will be able to use the Brussels Airlines app to book tickets, check-in, store mobile boarding passes and view real-time flight information.
Travellers can now interact with FRAnky the Facebook chatbot and a dedicated Twitter account to find out updates and information about their trip.
Sydney Airport has launched a new service which provides passengers with real time flight updates and gate information via Twitter.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
Following the launch of Airbnb Trips, FTE highlights what airlines can learn from the platform to help boost digital ancillary revenues.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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Hamad International Airport has launched the Android version of its HIA Qatar app and added Apple’s Indoor Positioning technology to the iOS app.
Athens International Airport has introduced a bespoke Facebook Messenger bot, which passengers can use to access flight and travel related information.
Fraport’s Kai Schmidhuber speaks to FTE about the Multichannel project and how the combination of stationary retailing and digitalisation is proving key to driving sales.
FTE speaks to Seateroo, SeatBoost and Seatfrog to find out how important mobile apps are becoming as a source of ancillary revenue for airlines.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Fraport’s Kai Schmidhuber speaks to FTE about the Multichannel project and how the combination of stationary retailing and digitalisation is proving key to driving sales.
FTE speaks to Seateroo, SeatBoost and Seatfrog to find out how important mobile apps are becoming as a source of ancillary revenue for airlines.
A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.
San Jose International Airport’s Jonathan Vaden reveals how a trial of Google’s Tango technology has paved the way for the airport to leverage augmented reality technology in the terminal.
Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
Virgin America has unveiled its new mobile application, which integrates with Spotify to give travellers destination-specific playlists.
London City Airport has launched a new Facebook Messenger service, enabling passengers to get information about their upcoming flight via the Messenger app.
Travellers can take a tour of Hamad International Airport using Google Street View to familiarise themselves with the 600,000sqm terminal before their trip.
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