Malaysia Airlines has announced that self-service kiosks will replace the counter check-in process for domestic passengers flying from KLIA.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Malaysia Airlines has announced that self-service kiosks will replace the counter check-in process for domestic passengers flying from KLIA.
American Airlines has announced the introduction of self-service check-in kiosks at Santo Domingo, Santiago and Puerta Plata airports in the Dominican Republic.
‘The Airline IT Trends Survey 2011’ highlights mobile technology, social media and self-service facilities as key areas of investment in the next few years.
Passengers travelling from Mumbai International Airport can now make use of new self-service kiosks which allow for e-tickets to be printed onsite.
SAS Scandinavian Airlines has launched a new NFC-based mobile phone Smart Pass to offer frequent flyers a seamless travel experience.
Passengers travelling from Delhi International Airport should soon be able to utilise offsite check-in and bag drop facilities at metro stations across the city.
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Jetstar Airways’ latest innovation offers passengers mobile check-in and boarding capabilities, even if they don’t own a smartphone.
Innovation is a key part of the Amsterdam Airport Schiphol strategy – a strategy geared towards accelerating the travel process, based largely on common use.
Hawaiian Airlines is redesigning its check-in process at Honolulu International Airport in an innovative project to improve the passenger experience.
Austin-Bergstrom International Airport has become the first airport in the US to trial self-tagging.
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Hawaiian Airlines is redesigning its check-in process at Honolulu International Airport in an innovative project to improve the passenger experience.
Austin-Bergstrom International Airport has become the first airport in the US to trial self-tagging.
Vancouver Airport Authority has introduced a number of self-service initiatives in recent years, establishing itself as a leader in simplifying passenger travel.
A key challenge in the design and construction of airport terminals of the future is to build in flexibility to accommodate emerging technologies and processes.
Developing a consistent airport product for use by several airlines has numerous benefits, not least for the delivery of an efficient baggage handling process.
Check-in 2010 will see a keynote presentation from Todd Grace, Strategy Manager – Airports, Air New Zealand, addressing the airline’s experiences of the value of a self-service strategy. He believes that the writing is very clearly on the wall that the days of the traditional check-in experience are numbered, as he explained to Ross Falconer.
As part of the ongoing Simplifying the Business (StB) initiative, the International Air Transport Association’s (IATA) Fast Travel programme is rapidly progressing, attracting global support from airlines, airports and passengers alike. Ryan Ghee spoke to Stephan Copart, project manager, Fast Travel – IATA.
Malaysia Airports will host the inaugural Check-in Asia conference and exhibition at the Pan Pacific, Kuala Lumpur, on 24-26 November 2010 – a new check-in forum specifically for the Asia Pacific region. Kuala Lumpur International Airport (KLIA) is also one of the first Asia Pacific airports to become 100% BCBP (bar coded boarding pass) capable […]
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