JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
JetBlue’s new International Arrivals Concourse makes use of natural light, APC kiosks and free Wi-Fi to improve the arrivals experience for passengers.
Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.
Greater Toronto Airport Authority’s Scott Collier reveals why human interactions and new technology are vital to the ongoing passenger enhancement strategy.
Guests can borrow Surface Pro 3 tablets, watch movies, book nap boxes, and enjoy Belgian food and drink in the new ‘The Loft’ at Brussels Airport.
FTE explores how Dubai Airports, LG Electronics, JD Power and AirIT expect technological developments and ‘Generation Y’ to define the future airport.
Ranging from thinkpods and recreation areas, to free city tours and yoga rooms, airports and airlines are helping passengers stay calm and productive in the terminal.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>
FTE spoke to Aéroports de Lyon’s Olivier Althuser about how a focus on improving customer service and facilities has contributed to increased satisfaction among passengers.
Turkish Airlines has opened the new Istanbul Arrivals Lounge at Istanbul Ataturk Airport, providing a dedicated facility for passengers to refresh after their flight.
Friends and family can now wish passengers a personalised goodbye, as Brisbane Airport becomes the first in Australia to allow visitors to publicly share SMS messages on its digital LED screens.
Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Friends and family can now wish passengers a personalised goodbye, as Brisbane Airport becomes the first in Australia to allow visitors to publicly share SMS messages on its digital LED screens.
Scientifically engineered, around the clock sleeping suites have been introduced at Dallas/Fort Worth Airport. The high-tech Minute Suites are part of DFW’s $2.3 billion Terminal Renewal and Improvement Program to redefine the global gateway as the ultimate in first class.
Travellers at Scotland’s busiest airport can now check in their bags in just 30 seconds with the launch of its latest state-of-the-art facility, the UK’s first multi-airline bag drop.
Melbourne Airport is introducing state-of-the-art self-service technology for its passengers as part of a $1 billion expansion.
SITA’s partnership for innovation with Changi Airport was an exciting development on Asia Pacific’s air transport landscape. Following the announcement of the partnership in May, Amy Hanna spoke to SITA’s President Asia Pacific Ilya Gutlin about what the collaboration means for the two organisations.
Southwest Airlines has unveiled plans for a new $156 million terminal at Houston Hobby International Airport.
Airline alliance SkyTeam has announced plans for three new lounges to be open by Q1 2014.
Qantas is investing in Perth Airport to provide a seamless airport experience, including improved security screening, faster check-in, and free WiFi.
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