British Airways CEO Alex Cruz discusses the investments in on board Wi-Fi, the First Wing at Heathrow, biometric boarding, bag drop and more.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways CEO Alex Cruz discusses the investments in on board Wi-Fi, the First Wing at Heathrow, biometric boarding, bag drop and more.
From high fidelity maps and queue jump apps, to biometric single tokens and bag drop collaborations, FTE analyses 20 solutions that can improve the passenger experience.
Brisbane Airport, Air New Zealand and SITA are trialling the system, which uses facial recognition technology to create a seamless experience.
Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
Schiphol Airport and KLM are trialling biometric boarding, which enables passengers to board their flight without showing their boarding pass or passport.
The airport, which serves the Caribbean island of Saint Martin, has employed biometric-enabled e-gates to enhance passenger flow and security.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
New automated border control e-gates are now live at Curaçao International Airport in both the arrivals and departures terminals at the Caribbean airport.
FTE takes a look at a variety of solutions, ranging from offsite self-tagging and wayfinding apps to single biometric tokens and autonomous transportation.
U.S. Customs and Border Protection (CBP) is using facial recognition technology to further secure the border control process at New York’s JFK Airport.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
FTE takes a look at a variety of solutions, ranging from offsite self-tagging and wayfinding apps to single biometric tokens and autonomous transportation.
U.S. Customs and Border Protection (CBP) is using facial recognition technology to further secure the border control process at New York’s JFK Airport.
Passengers from the European Union arriving at Naples International Airport can now make use of e-gates to speed up the border control process.
FTE takes a look at the top five technology trends that will shape the passenger experience in 2016, and which should be on every airport and airline’s radar.
FTE speaks to SITA, Rockwell Collins, DSG Bagdrop, Materna, P5T and ICM about the future direction of self-service bag drop and the role that biometrics will play.
A new industry report highlights how biometrics can transform the passenger experience, from check-in to in-flight entertainment.
Changi Airport Group CIO Steve Lee discusses the Group’s biometrics-related plans and considers the merits of wearables and single passenger tokens.
McCarran Airport’s David Bourgon summarises how more effective collaboration can enhance the check-in, bag drop, security, immigration and arrivals processes.
Get Future Travel Experience news & updates sent to your inbox
