REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Eurowings has entered into a five-year contract with SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – to deploy SITA Bag Journey for real-time tracking information of passenger bags.
Heathrow Airport has agreed a deal with BEUMER Group – a Strategic Partner of the FTE Baggage Innovation Working Group – to design and install a state-of-the-art new baggage system in Terminal 2.
Frontline staff in the baggage reclaim hall at Frankfurt Airport can now provide immediate assistance to passengers whose bags have been mishandled.
Lufthansa’s Dr. Björn Becker tells FTE about the carrier’s plans to launch touchless bag drop and various other services to improve passengers’ baggage experience.
FastTrack Company has launched the Eviate eTrack, a new baggage tracking device that allows travellers to track their luggage via their smartphone.
SITA’s BagManager solution will be rolled out at 38 Indian airports, while 25 of the country’s airports now have common use processing infrastructure.
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Airline baggage delivery hit a record high with the mishandling rate dropping by 21% year-on-year, according to the annual SITA Baggage Report.
In an interview with FTE, Thierry Antinori, Executive VP for Passenger Sales Worldwide, Emirates, outlined some of the airline’s initiatives on the ground to improve the passenger experience.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
The eighth annual SITA Baggage Report shows that baggage handling improved by 20.3% in 2011, saving airlines a total of $650 million.
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Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
The eighth annual SITA Baggage Report shows that baggage handling improved by 20.3% in 2011, saving airlines a total of $650 million.
Swissport International has launched an innovative self-service baggage solution, which means passengers no longer have to queue to report lost baggage.
Emirates’ new baggage delivery service at Dubai International Airport allows passengers to have their baggage collected and delivered directly to them.
Riga International Airport has announced plans to introduce security control e-gates and a new baggage reconciliation system.
On the back of a successful year for the Fast Travel programme, IATA has set an ambitious target for 2011 as it seeks to widen the appeal of self-service.
As befits the nature of the record-breaking ‘Oasis of the Seas’ cruise ship, Royal Caribbean Cruises must provide world-class baggage and passenger processing.
Where the US has successfully extended the check-in process away from the mobile phone and internet to offer a full-service remote skycap operation, further potential is seen to serve high passenger volumes at a time based on enlarging the cruise ship program to deal with conventions. Across the Atlantic, select destinations in Europe will soon […]
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