REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Qatar Airways has launched a new mobile application for Android, BlackBerry and iPhone devices, alongside a new mobile website. The developments are part of Qatar Airways’ passenger-focused initiatives designed to enhance the travel experience.
Dallas/Fort Worth (DFW) International Airport has launched its official mobile app for smartphones. The app provides the latest information and updates regarding flights, parking, shops, restaurants and airport services. The app’s push notification feature is said to be a first for airport-developed apps, notifying passengers who request information about changes to flight details.
With mobile technology becoming ever-increasingly linked to the passenger experience at all stages of the journey, the debate as to whether a universal app for all airports could replace the need to download individual airport apps is growing. Amy Hanna reports.
As well as industry-leading features like destination guides and a flight comparison function, the airline’s first app for iPad allows passengers to explore the world below them through interactive photos, maps and content from social network connections.
Passengers who arrive at Nashville Airport by car can now track parking-to-terminal shuttle buses in real time by monitoring their movements on TransL?c’s mobile app.
Changi Airport Group has launched a new iChangi HD app for the iPad, which offers real-time flight information, terminal maps and 360-degree visuals of airport attractions.
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The 2012 SITA Passenger Self-Service Survey has revealed that passengers want more self-service and mobile-based offerings to help improve the travel experience.
Passengers flying from Gatwick Airport can now do their grocery shopping simply by scanning items on an interactive screen using their smartphone.
Narita International Airport has released a new smartphone app, which includes a navigation function to assist with passenger wayfinding in the terminal.
Salt Lake City International has become the latest airport to adopt HMSHost’s B4 YOU BOARD app, which allows passengers to order meals for delivery to the boarding gate.
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Narita International Airport has released a new smartphone app, which includes a navigation function to assist with passenger wayfinding in the terminal.
Salt Lake City International has become the latest airport to adopt HMSHost’s B4 YOU BOARD app, which allows passengers to order meals for delivery to the boarding gate.
easyJet has launched a new mobile optimised website in six different languages for BlackBerry, Windows 7, iPhone and Android users.
London Luton Airport has teamed up with Google Maps to become the first UK airport to offer indoor maps to assist with wayfinding in the terminal building.
Qantas has become the latest airline to introduce a ticket booking function to its mobile website, allowing passengers to book flights when they are on the move.
Liverpool Airport’s new ‘myLJLA’ app allows passengers to pay for car parking, fast track through to the departure lounge and gain access to the premium lounge.
The latest function on the China Airlines app enables passengers to book and pay for their tickets using a smartphone.
Latvian national airline airBaltic has launched a new mobile check-in service for passengers flying out of Riga plus 17 other international destinations.
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