REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Avinor’s EVP Commercial Joachim Lupnaav Johnsen discusses the €830 million retail and F&B tender across Norway’s four biggest airports, and his vision for future proofing airport retail.
FTE highlights some of the most recent examples of experiential airport retail introduced to enrich the in-store airport retail experience.
London Stansted Airport and its retail partners are investing £12 million to improve the customer experience, with a range of new dining and retail outlets.
Groupe ADP has launched a new strategic vision to make its airports multimodal and has unveiled a new retail and hospitality concept.
FTE highlights some of the most recent innovations in the airport F&B and retail space – from 24/7 contactless shopping to immersive experiences.
The first self-service shop, called Gate 24/7, has opened at Schiphol Plaza with 10 vending machines, each containing a different range of products.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
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The new service will enable passengers to order food and drinks or duty free items onboard and have them delivered directly to their seat.
A new report by IdeaWorksCompany highlights how the industry has changed due to the COVID-19 pandemic and provides ideas on how revenue can be increased.
Тhe new concept creates a contactless, 24/7 shopping destination with an array of globally recognised brands and local products.
Passengers and airport workers can pre-order food and pick it up when it’s ready using the Uber Eats app for iOS or Android.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09-11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Тhe new concept creates a contactless, 24/7 shopping destination with an array of globally recognised brands and local products.
Passengers and airport workers can pre-order food and pick it up when it’s ready using the Uber Eats app for iOS or Android.
Dubai Airports has introduced a new regional first mobile food, beverage and retail ordering service at Dubai International Airport (DXB).
Los Angeles International Airport (LAX) has launched a robotic ambassador for its LAXOrderNow.com online food and beverage ordering service.
The online retail platform will allow customers to order from an exclusive selection of premium products, with delivery currently only available in Ontario.
flydubai’s new eShop allows passengers to pre-purchase duty free products before they fly and have them delivered to their seat when they travel.
United Airlines has launched a new inflight pre-order initiative, which forms part of the airline’s customer experience transformation strategy.
Eurowings Discover has teamed up with Retail inMotion to offer food and beverage and boutique products via a fully digital, immersive inflight catalogue.
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