REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air Canada has adopted the Hidden Disabilities Sunflower programme to better serve customers with non-visible disabilities. The airline has also established an advisory group of customers with disabilities.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Liverpool John Lennon Airport has opened a sensory space in its departure lounge. The aim is to help passengers with sensory or cognitive impairment acclimatise to the airport environment before they travel.
Miami-Dade Innovation Authority has launched an innovation challenge in collaboration with Miami International Airport. They seek proposals from technology companies with creative solutions to improve CX.
PANYNJ has hosted a training weekend at Newark Liberty Airport’s new Terminal A for individuals with intellectual and developmental disabilities to provide a simulation of the air travel experience.
Seattle-Tacoma Airport (SEA) has announced the launch of SEA Access, the new name for its accessibility programme. This provides accessible facilities, customer service resources, and community engagement.
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Sunshine Coast Airport has installed digital accessible wayfinding solution BindiMaps in order to help its passengers seamlessly navigate facilities and become one of Australia’s most accessible airports.
Following completion of the DANOVA project, Budapest Airport has become the first in Europe to provide an independent indoor navigation application for blind and visually impaired passengers.
Mineta San José International Airport has trialled autonomous power chairs made by mobility device developer, WHILL, for travellers to arrive at their boarding gate.
Kansas City International Airport’s Justin Meyer shares how the new KCI airport terminal will set new standards for inclusivity and accessibility.
13–15 May 2025, Pittsburgh
A worldwide summit uniting inventive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Mineta San José International Airport has trialled autonomous power chairs made by mobility device developer, WHILL, for travellers to arrive at their boarding gate.
Kansas City International Airport’s Justin Meyer shares how the new KCI airport terminal will set new standards for inclusivity and accessibility.
The wheelchairs, trialled by BA customers at JFK Airport, are equipped with anti-collision technology and allow customers to move freely within the airport.
JFKIAT, operator of Terminal 4 at JFK, has introduced sunflower lanyards for customers with hidden disabilities to alert staff of required assistance.
Dublin Airport has partnered with Hack Access to host an accessibility hackathon, focusing on finding smart solutions to tackle accessibility challenges.
The trials ran between 2-6 December and were phase two of the pilot project, launched to facilitate autonomous movement at Abu Dhabi Airport.
The new mobile app features an array of tools to help families prepare for their trip through George Bush Intercontinental and William P. Hobby airports.
Following a series of successful tests which debuted in May, All Nippon Airways is now extending the self-driving wheelchair trials at Narita Airport.
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