IATA’s 2023 Passenger Global Passenger Survey Insights: Baggage Tracking and Check-In Preferences


Travelers worldwide are increasingly vocal about their frustrations with the baggage check-in process. The International Air Transport Association’s (IATA) 2022 Global Passenger Survey found that 73% of passengers are interested in remote baggage check-in options. This statistic underscores a significant pain point: more than two-thirds of travelers find the traditional airport baggage check-in process problematic. Furthermore, the survey revealed that two in five passengers have experienced mishandled bags—a troubling issue that adds unnecessary stress to any journey.

D2Airport: A Solution for Modern Travelers

D2Airport was founded to directly address these concerns. Understanding that a smooth start to a trip can set the tone for the entire journey, we created a unique concierge service designed to eliminate the stress and inconvenience of traditional baggage check-ins. Our service allows airline and cruise travelers to schedule a secure baggage check-in via our user-friendly app, offering them the flexibility and convenience they need.

How It Works

Here’s how D2Airport is transforming the travel experience:

  1. Schedule Your Check-In: Travelers can easily schedule a baggage check-in through our app. Whether you’re at home, at work, or at a hotel, our service adapts to your needs.
  2. On-Site Service: A dedicated D2Airport van arrives at your location at the scheduled time. Our professional team handles the entire baggage check-in process, ensuring that your luggage is securely tagged and transported to the airport or cruise terminal.
  3. Real-Time Tracking: One of the standout features of our service is real-time baggage tracking. Through our app, travelers can monitor their luggage every step of the way, providing peace of mind that their bags are safely en route.
  4. Seamless Travel: With D2Airport, travelers can bypass the stress of airport check-ins and head straight to security, knowing that their luggage is being managed by professionals.

Addressing the Industry’s Pain Points

The insights from the IATA survey underscore the need for innovation in baggage handling and check-in processes. Mishandled bags and cumbersome check-ins are not just minor inconveniences—they can significantly impact the overall travel experience. D2Airport is committed to resolving these issues by offering a service that is not only convenient but also reliable and secure.

As more travelers seek to streamline their journeys and avoid the hassles traditionally associated with air and cruise travel, D2Airport stands at the forefront, providing a solution that meets these demands. By prioritizing passenger comfort and offering enhanced control over their travel experience, we are setting a new standard in the industry.

Join the Future of Travel

The future of travel is about more than just reaching your destination—it’s about enjoying the journey. With D2Airport, you can rest easy knowing that your baggage is in good hands, from the moment it leaves your doorstep until it safely arrives at your destination.

As the industry continues to evolve in response to traveler needs and preferences, D2Airport is proud to lead the charge in redefining the baggage check-in experience. Stay tuned for more updates as we continue to innovate and enhance the way you travel.

About D2Airport:

D2Airport is a pioneering U.S.-based company that offers a mobile baggage check-in concierge service. By allowing travelers to check in their luggage from any location, D2Airport provides a stress-free, streamlined travel experience, complete with real-time tracking for peace of mind.