Premium Conference

Providing inspiration on customer experience, innovation and business performance
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The aviation industry is facing a defining period and whichever way you look change is on the horizon. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future, and what approach they need to take to drive their businesses forward.

With this in mind, our 2024 theme is “Innovate to Grow”. The Premium Conference will provide unique insights into how the industry will evolve over the short, medium and long-term, and how effective utilisation of technology, innovation, hospitality and collaboration can reimagine air travel for the better and support the significant growth that airlines, airports and their partners in the region will experience in the years to come. You can expect to hear from the CEOs of IndiGo, Gulf Air Group, Jetstar Asia and SriLankan Airlines, as well as senior executives from the likes of Changi Airport Group, Incheon International Airport Corporation, Aeroporti di Roma, Qatar Airways, Cathay Pacific, United Airlines, Cebu Pacific, and many more.

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Monday 18th November 2024

Monday 18th November 15:00 - 17:00

FTE Baggage Innovation Working Group and FTE Digital, Innovation & Startup Hub meeting (members only)

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Hosted at Changi Airport, this joint meeting will bring together members of the FTE Baggage Innovation Working Group (BIWG) and Corporate Partners of the FTE Digital, Innovation & Startup Hub. This two-hour meeting will feature presentations and interactive discussion on pertinent topics such as AI, robotics, automation, baggage innovation, and more.

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Monday 18th November 17:00 - 18:00

Exclusive Changi Airport Group briefing (Premium Pass holders only)

Premium Pass holders are invited to join an exclusive Changi Airport Group briefing at 17:00 to learn more about the landside innovations that have been implemented to further enhance the customer experience and operational efficiency, including the self-check and bag drop facilities and the cleaning robots programme. Please note, capacity for this briefing is limited.

NOW FULLY BOOKED

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Monday 18th November 18:00 - 20:00

FTE APEX Asia Expo Networking Ice Breaker at Hub & Spoke, Changi Airport (Premium Pass holders only)

Open to Premium Pass holders

Hub & Spoke – Changi Airport’s outdoor recreation hub next to Terminal 2 – will host the FTE APEX Asia Expo Networking Ice Breaker. The venue boasts a unique glasshouse Café, live music bar, and is Changi’s gateway for visitors to experience the airport’s outdoor gardens and Singapore’s tropical offerings in a more adventurous way.

The first drink is on us, and attendees will be treated to live music while enjoying an opportunity to network with peers in both indoor and al-fresco settings at Hub & Spoke. There will be fun activities and bicycle rides throughout the evening to explore the Jurassic Arc and Changi Jurassic Mile. This is a great chance to see how Changi Airport goes beyond traditional terminal spaces to delight passengers.

Click here to register for your Premium Pass >>

Register now >>

Tuesday 19th November 2024

Tuesday 19th November 09:00 - 09:05

FTE APEX Asia Expo 2024 ribbon-cutting ceremony

Tuesday 19th November 09:15 - 09:30

Welcome Addresses

Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader

CEO

APEX/IFSA

Jayson Goh

Executive Vice President, Airport Management

Changi Airport Group

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Tuesday 19th November 09:30 - 10:30

Aviation Leaders Keynote Panel – identifying opportunities, overcoming challenges, and embracing innovation to support future growth across Asia and beyond

Format:

An interactive panel discussion led by the session moderator. Topics to be covered include the current state of the Asia market; future growth expectations and opportunities; empowering workforce; customer experience; digital transformation and technology; sustainability; and more.

Moderator:
Suranjana Tewari
Suranjana Tewari

Asia Business Reporter

BBC News

Panellists:
Jayson Goh

Executive Vice President, Airport Management

Changi Airport Group

John Simeone

CEO

Jetstar Asia

Jeffrey Goh

Group CEO

Gulf Air Group

Sumesh Patel

President, Asia Pacific

SITA

Questions to consider:
  • What is the current state of the aviation market in Asia/APAC, and what are the growth expectations for the coming years?
  • What are currently the biggest challenges and opportunities for airports, airlines and their partners?
  • What steps is each organisation taking to attract and retain workforce following the challenges experienced in this area in recent years?
  • What role will technology and digital transformation play with regards to enhancing operational efficiency and supporting future growth?
  • What steps is each organisation taking to continually enhance the customer experience, and how are they finding the right balance between technology and human interaction?
  • How is each organisation collaborating with other industry stakeholders to deliver improvements and prepare for the future?
  • Where does sustainability sit on the list of priorities, and what steps are being taken in this area?
Register now >>
10:30 - 11:30

Conference break – dedicated time in the exhibition hall

Tuesday 19th November 11:30 - 12:30

The Airport Innovation Summit: How airports and their partners are making pioneering use of technology to enhance CX and operational efficiency

Format:

Each speaker will deliver a 15-minute presentation before participating in an interactive panel discussion.

Moderator:
Javed Malik

FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia

Ink Arabia

Speakers

Innovation in smaller airports – the Seletar Airport journey

Chua Ching Hock

General Manager, Seletar Airport

Changi Airport Group

How is the Fast Travel programme successfully elevating the customer experience and optimising efficiency at Incheon Airport, and what is planned next?

Soonil Hwang

Deputy Director, Fast Travel Team

Incheon International Airport Corporation (IIAC)

Jeong-ju An
Jeong-ju An

Manager of Fast Travel Team

Incheon International Airport Corporation (IIAC)

How a unique innovation culture and mindset has helped to establish Aeroporti di Roma as one of the innovation leaders in the global airport industry

Giovanni Gennaro

Head of Open Innovation

Aeroporti di Roma

Register now >>
12:30 - 13:45

Conference break – dedicated time in the exhibition hall

Tuesday 19th November 13:45 - 14:45

Inflight Innovation – elevating the onboard experience through cutting-edge cabin, IFEC and service advancements

Format:

Following a short introduction by each panellist, the moderator will lead an interactive panel discussion exploring the latest developments and future opportunities around IFE, connectivity, cabin design, new technology integration, revenue generation, F&B ordering, passenger comfort, and more.

Moderator:
Dr. Joe Leader

CEO

APEX/IFSA

Panellists:
Vivian Lo

GM Customer Experience and Design

Cathay Pacific Airways

Dominic Green
Dominic Green

Director – Inflight Entertainment

United Airlines

Reza Rasoulian

Senior Vice President

Hughes

Questions to consider:
  • What steps is each organisation taking today to create memorable inflight experiences?
  • What are the most significant opportunities presented by onboard connectivity, and to what extent are airlines and their partners already successfully tapping into this potential?
  • How are airlines successfully using technology and creative cabin design to create unique experiences?
  • How can airlines and passengers expect to benefit from the digitalisation of the aircraft cabin both in the short term and further into the future?
  • To what extent can IFEC advancements improve the customer experience while also helping to support new business models and create new revenue-generating opportunities for airlines?
  • How is inflight innovation helping to empower crew members, and what developments can we expect to see in this space in the future?
Register now >>
Tuesday 19th November 15:15 - 15:45

C-Suite Keynote

Moderator
Suranjana Tewari
Suranjana Tewari

Asia Business Reporter

BBC News

Keynote

Behind the scenes of Cebu Pacific’s ambitious growth strategy: Innovation, CX, sustainability and more

Candice Alabanza Iyog

Chief Marketing and Customer Experience Officer

Cebu Pacific

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Tuesday 19th November 15:45 - 16:15

Special Presentation

A vision of the end-to-end passenger experience of 2035

Dr. Joe Leader

CEO

APEX/IFSA

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16:15 - 16:30

Conference break – dedicated time in the exhibition hall

Tuesday 19th November 16:30 - 17:30

The airport terminal of the future – how will brand-new airports and terminal developments help to deliver significantly enhanced passenger and baggage experiences?

Format

Each speaker will deliver a presentation before participating in an interactive panel discussion.

Moderator:
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Speakers:

FTE Exclusive – APAC unveiling of the “FTE Airport Design & Development Think Tank”: How will airport design and planning approaches likely evolve to better accommodate digital, sustainability and human expectations for a new terminal at a major hub airport opening in 2040?

Yvonne Bilshausen

SVP | Global Head of Aviation Architecture + Engineering

AECOM

Melbourne Airport’s transformation: more than meets the eye

Nicholas Donovan

Head of Aviation Services

Melbourne Airport

How will the ongoing $1 billion investment project at Velana International Airport in the Maldives deliver a future-proof airport that reflects the unique destination it serves?

Ibrahim Hussain
Ibrahim Hussain

DCO / Head of Terminal Operations Department, Velana International Airport

Maldives Airports Company

Register now >>
Tuesday 19th November 17:45 - 18:15

FTE APAC Pioneer Awards 2024 Ceremony

The FTE APAC Pioneer Awards 2024 will shine a light on the 20 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 20 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.

 

View the 20 airlines and airports nominated, here >>

Register now >>
Tuesday 19th November 18:15 - 20:15

Networking Reception & Awards After-Party (Premium Pass holders only)

Sponsored by:

Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party at the Dallas Café and Bar, located at the foot of the iconic Marina Bay Sands and offering impressive views over Singapore’s stunning waterfront. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!

Register now >>

Wednesday 20th November 2024

Wednesday 20th November 09:30 - 10:30

Airline Innovation Summit

Moderator:
Javed Malik

FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia

Ink Arabia

Speakers:

How Qatar Airways’ Sama 2.0 – the world’s first AI flight attendant – and the revolutionary QVerse have redefined the pre-travel experience

Babar Rahman

SVP Global Marketing & Corporate Communications

Qatar Airways

How Turkish Airlines is enhancing efficiency with a bespoke AI-based turnaround management solution, plus an insight into its future digital vision

Koray Ergün

Airline Operations Solutions Director

Turkish Airlines Technology

What can other airlines, and their partners, learn from Southwest Airlines’ successful approach to Emerging Trends & Technology?

Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Register now >>
10:30 - 11:00

Conference break – dedicated time in the exhibition hall

Wednesday 20th November 11:00 - 12:00

How airlines, airports and their partners are combining technology, unique products and exceptional service to deliver world-class customer experiences

Format

Each speaker will deliver a presentation before participating in an interactive panel discussion.

Moderator:
Stuart Forster

Editor - Retail and Technology

Onboard Hospitality

Speakers:

How Air India is enhancing the customer and employee experience with creative digital developments 

Andrew Tan

Vice President Airport Development PMO (CEO's office)

Air India

Seamless Innovation: How airlines and airports fuse technology, unique products, and superior service for unmatched customer experience 

Oren Cohen Butansky

EVP & Chief Customer Experience Officer

EL AL Israel Airlines

How Plaza Premium Group is redefining the airport hospitality experience through their global network, innovative concepts and technological integration

Jonathan Song

Chief Commercial Officer

Plaza Premium Group

Register now >>
Wednesday 20th November 12:00 - 12:40

CEO Keynote & Fireside Chat

Pieter Elbers

Interviewed by
Suranjana Tewari
Suranjana Tewari

Asia Business Reporter

BBC News

Register now >>
12:40 - 13:30

Conference break – dedicated time in the exhibition hall

Wednesday 20th November 13:30 - 14:30

The FTE Digital Transformation Symposium – how airlines, airports and their partners are leveraging technology to redefine operational efficiency and prepare for the future

Format

Each speaker will deliver a presentation before the session moderator leads an interactive panel discussion.

Moderator:
Javed Malik

FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia

Ink Arabia

Speakers:

A look inside Cathay Pacific’s Digital Innovation Journey, from process to culture

Gordon Chu

Head of Digital Innovation

Cathay Pacific Airways

Digital Transformation Redefined: How Cluster2 Airports is transforming airport operations across 22 airports in Saudi Arabia

Shatha AlHosain

IT Strategy & Control Director

Cluster2 Airports

Register now >>
14:30 - 15:00

Conference break – dedicated time in the exhibition hall

Wednesday 20th November 15:00 - 16:00

The FTE APAC Innovate Awards and APEX Best Awards Ceremony

Following the presentations by the FTE Innovate Awards finalists in the conference, the winners of the public vote will be announced and crowned the overall winners of the FTE APAC Innovate Awards 2024.

This will be immediately followed by the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2024 APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.

Register now >>

Register for FTE APEX Asia Expo 2024

Registration Options Register For Free

Why be part of FTE APEX Asia Expo?

Delegate and exhibitor testimonials

“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”

Andrew Tan, Director and Head Airport Operations, Changi Airports International

“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”

Ronny Lau Nga Lok, Assistant to Vice President, Customer Services cum General Manager – Service Development, Air Macau

“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”

Andre Viljoen, Managing Director & CEO, Fiji Airways

“FTE APEX Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”

Jonathan Good, Chief Technology & Marketing Officer, Auckland Airport

“I’m a big supporter of this show because at its heart is a desire to bring industry stakeholders together not only to view the latest products and services, but to share experiences and expertise with one another, and to collaborate for the benefit of the wider air transport sector.”

Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Limited (BIAL)

“The expo has been an amazing experience. I really love it, as I have made many new connections… We have found a diverse range of potential partners to work with here.”

Anissa Soraya, Manager Inflight Material & IFEC, Garuda Indonesia

“The experience at FTE APEX Asia Expo has been great. I love the networking and the opportunity to meet new people, especially in this market. I haven’t been here before, so it’s been a good opportunity to come out to Singapore, meet some new people, and learn more about what’s going on in this culture and environment in the industry.”

Kevin Kleist, Sr. Emerging Trends Advisor, Southwest Airlines

“This is my third FTE event this year and it has been excellent. APAC is a very big market for us and I have had a great opportunity to meet lots of our partners here in the region. The overall atmosphere at FTE APEX Asia Expo has been second to none. The networking opportunities that FTE brings are always very special. I’m able to do five weeks’ worth of work in five minutes because there are just so many people here and the calibre of attendees – whether it’s airports, airlines or suppliers – is fantastic.”

Patrick Sgueglia, Senior Product Manager Biometrics, Lufthansa

“It has been brilliant. This is my first time in Singapore and I really enjoyed the Changi Airport T2 tour – it’s very inspirational to see all of the exciting new things there. I have also really enjoyed the social events and networking opportunities, and the chance to meet customer airlines in Asia Pacific. I was able to meet and share experiences with other airports in this region, as well as potential new suppliers for our projects.”

Nicol Seifertova, E-commerce Manager, Prague Airport

“It was very inspirational to be back in person and have the chance to meet many people from within the aviation ecosystem. It has been a fantastic event with great discussions and exchanges on the various panels. We need this kind of event to bring all of the ecosystem partners together and find solutions that support everybody.”

Stefan List, Head of Cabin Market Insights, Airbus

“It’s a great experience to be at this expo, where the exhibitors are showcasing what passengers would like to have in the future. This event is very good because it gives airlines the opportunity to see what’s coming in the future, so we can improve the passenger experience.”

Mohd Mustafa Zainal Abidin, Senior Executive, AirAsia

“My experience at FTE APEX Asia Expo has been great this year. We’ve been able to see many companies that offer innovative solutions. One of the most valuable things is making connections with airports and other airlines, and people who are trying to solve a lot of the same problems that we’re trying to solve.”

Deacon Konc, Director, Innovation & Solutions, United Airlines

“The event has been very effective for us. The conference sessions have been interesting. We have had the opportunity to see which initiatives other airlines are working on right now and perspectives from different markets. The exhibition has also been very interesting – we have seen a lot of vendors from different areas. You can find solutions for airports and airlines. It’s our first visit to FTE APEX Asia Expo and I hope to be back.”

Yerzhan Akhmetzhanov, Head of Innovation, FlyArystan (Air Astana Group)

“In 2023, this is one of the best shows we have attended. We have had a very busy stand with a lot of high-quality leads, so it has been an absolutely wonderful experience for us. For 2024, this event for the Asia Pacific region will absolutely be a must.”

Luca Alessandro Francese, Marketing Global Manager, Thales

“Our experience has been great. What we’ve enjoyed is meeting professionals across the aviation industry, having very deep conversations and learning from them, as well as sharing our own journey. It has been a very diverse range of people we have met in terms of networking, so it has been a very enriching experience. I would love to keep coming to this event.”

Rishi Mehta, CEO & President, Waisl

“FTE APEX Asia Expo has been a great networking event. We’ve had a steady stream of visitors, some very good meetings and made some good new connections. The social and networking events have been very strong. There’s been a good quality of visitor here and we’ve had the opportunity to meet people we otherwise wouldn’t have. We will definitely be coming back again next year – it’s an important event for us.”

John White, CEO, Inflight Dublin

“We have been able to showcase many new technologies to airlines and airports, so they can visualise how they are going to help them through transformation and digitalisation. The quality of visitors has been great. There has been a lot of regional, Asia Pacific customers coming through. This is one of the main events for us in Asia Pacific.”

Sanjeev K, Vice President, SITA at Airports, Borders, Communications & Data Exchange, SITA

“The quality of people here is extremely high, and we have been speaking to the decision-makers. The social events have been great for networking and meeting people we haven’t met before. The FTE team was very good at introducing me to many airlines during the event, so it has been very positive. The networking app has also been exceptionally good, and I’ve had some very high-quality meetings because of it. We will definitely be here next year.”

David Thomas, Chief Operations and Product Officer / Joint Founder, Apios

“The part I have most enjoyed is getting to meet a lot of new people and companies and learn about new technologies. The networking opportunities are very good here, with a lot of diverse companies represented. It has been a very good experience and we will definitely return to exhibit in 2024.”

Richi Ang, Business Development Manager, JG Tech Innovation

“It has been a brilliant experience. For us, the event has been very exhilarating, and we have found the conversations very meaningful. FTE events always live up to expectations. The number of attendees is growing each year and we find that decision-makers and influencers are here, and they want to have real, serious conversations. We find a lot of value exhibiting and will most definitely be back next year, hopefully with an even bigger booth.”

Maneesh Jaikrishna, Managing Director of Middle East, Asia Pacific & Africa, Vision-Box

“FTE APEX Asia Expo is a great opportunity to connect with customers and this is one of the most critical events for us within the region. We’re very pleased with the quality and quantity of visitors – we’ve seen lots of our key customers and some target customers as well. 100% we will be back again next year – probably with a bigger booth than this year.”

Marisa Pitsch, Chief Customer Experience Officer, FORMIA

“This is our third time exhibiting and I am totally satisfied. We will go home with a lot of new leads from the region. FTE brings the right quality of visitors to the event. I couldn’t expect that we would receive so many leads, so we are very happy. We will be back in 2024 and 2025, hopefully with an even bigger booth.”

Fatih Suluner, Chief Sales and Marketing Officer, TAV Technologies

“We’ve really enjoyed the event. It’s our first time here and we’ve met a lot of new clients in airlines and even some manufacturing partners that we’re looking forward to collaborating with. The quality of visitors has been fantastic, and we definitely have some new opportunities. We do plan to come back next year and continue to expand our reach into the Asia market.”

Jennifer Green, Co-founder & President, Procurall Solutions

“The overall experience has been great. One of the things I’ve most enjoyed about the event is meeting all of the people in the industry, including the airline buyers and also other suppliers. The networking and quality of visitors at the show have been great – we’re seeing the full procurement teams. I would definitely do this event again – it has been very collaborative.”

Paula Wines, Creative Director, Asia, Linstol

“Singapore is the perfect networking location in Asia Pacific. There have been a lot of networking opportunities and we are very pleased that all of the major airports and airlines are present at the event. The quality of visitors is extremely high compared to what we are seeing at other events in this industry. We will definitely be exhibiting again next year.”

Fabio Tomi, Regional Director APAC, Magnetic Automation

“The expo this year has been excellent. We’ve had some great visitors to the stand – the quality and depth of the visitors that we’ve had has been absolutely top-notch, so we’re very pleased with the last couple of days and what we’ve achieved here.”

David Coiley, Asia Pacific Regional Vice President, Inmarsat Aviation

“We’ve enjoyed the show, the traffic has been incredible, and we’ve had very interesting discussions with our customers and partners. I’m surprised with the quality and quantity of visitors to our stand – both have been beyond our expectations.”

Rakan Khaled, General Manager, Airport Systems, Collins Aerospace

“Our experience here has been amazing. It’s our first time here and we’re really grateful to be exhibiting. The number and quality of visitors to our stand has been very amazing – we’ve been able to make a lot of connections. After every conference session there has been a lot of people coming by our booth, so we’re very satisfied. Based on our experience this year, this is a very worthy event to come back to.”

Gabriella Sharon Gozali, Global Marketing Specialist, Makebot.ai

“The experience here has been great. I’ve really enjoyed looking at the new innovations on the stands that are here, as well as the opportunity to showcase our own business. The number and quality of visitors to our stand has met our expectations – from our perspective, it’s much more about the quality of visitors and we’re very pleased. We’ve had some really good dialogue with some very senior people in the industry.”

Mignon Buckingham, CEO of Airport Dimensions, Collinson Group Ltd

“The expo has given Panasonic a unique opportunity to interact with Asia's leading airlines. We've been able to have meaningful conversations with key customers in the region about the Internet of Me experience we're offering through our NEXT IFEC platform. We've also been able to get real, tangible feedback about future technologies like biometrics that have the potential to even further improve airline efficiency and passenger engagement. All in all, it's been a tremendous success.”

Noel Catlett, Director, Solutions Product Marketing, Panasonic Avionics Corporation

“The show has been very interesting, and it has been good to see friends, partners, customers and potential customers face-to-face. We have had a busy show and we are very satisfied with the leads and conversations. The networking opportunities are always a highlight. We have booked again already for next year.”

Michael Seidler, Senior Sales Manager, PrehKeyTec Germany

“It’s good to meet people face-to-face again, which is very good in terms of collaboration. The audience coming to our booth is very diversified – we’ve had airlines, airports, agencies and authorities, so it’s a very positive audience we’re seeing here. The networking opportunities and social events are very good – there’s a very relaxed atmosphere. We will be back next year for sure.”

Ryan Lee, Vertical Business Owner, Airports, AS APAC, dormakaba Singapore Pte Ltd

“The experience here was definitely very good. It’s great to be back and see everyone again. We’ve had a lot of visitors to our booth – I was impressed, it was even better than expected. The networking opportunities and social events have been very good, and I love the new event app that FTE is using. I have already booked our booth for next year.”

Jasper Quak, Managing Director, BAGTAG

“It’s been great to show what we do to first-time customers and also to maintain that presence with our existing customers and build on those personal relationships. It’s also been great to look around the exhibition and see what’s coming next. The walk-ups to the stand have been very positive as well, so hopefully there’s plenty of business to come afterwards.”

Henry Lake, Sales Account Manager, ESP Global Services

“Our team had the opportunity to showcase an entirely new omnichannel approach that matches the changing customer needs. On top of that, we also spoke to hundreds of professionals from the aviation industry and beyond, sharing our expertise in digital customer care and our self-service solution. Together with our partners, Gen25, M2mobi, Prestop and 24 sessions, we had an extremely insightful experience at the Expo.”

Tobias Walraven, CEO, RIFF

“It has been a very good networking experience. This is a show that all of the leading suppliers and integrators have to attend – it’s a “go to” show for the aviation industry.”

John Ng, Sales Manager (APAC), Desko

“The show has gathered the key target market of airlines who we wanted to meet. It’s good that the show is dedicated to both airlines and airports because we can offer both in-flight seats and seating for airport lounges, so we’ve had a couple of airports stopping by too.”

Ieva Baradouska, Head of Marketing & Communications, Vanema

Travel & Accommodation

Perfect Location

Marina Bay Sands Expo & Convention Centre, Singapore, 19-20 November 2024

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

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Awards

FTE & APEX Asia Awards

Recognising the most customer-centric airports and airlines across Asia and Oceania

FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).



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Networking

FTE APEX Asia Expo Networking

Event app and attendee engagement platform

Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.


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FTE APEX Asia Expo registration

Learn about the FTE APEX Asia Expo 2024 registration options

Click here to register

Have a question?

Contact us using our online form.


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Book your booth

Exhibit your product or service. Contact our team to discuss the opportunities available:

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Vital Event Information

FTE APEX Asia Expo 2024 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.

fte-asia-schema-img
Event
FTE APEX Asia Expo 2024
Date
- November 2024
Location
Marina Bay Sands Expo & Convention Centre, Singapore

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