APEX FTE Asia Expo will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
FTE will unveil the FTE Airline & Airport Transformation Power Lists Asia-Pacific, which will shine a light on those who have lived through the crisis and pioneered new approaches with the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues.
APEX will use the show to honour the airlines from across the region that have recently achieved 4 and 5 star status in the 2023 APEX Official Airline Ratings, as well as to announce the winners of the 2023 APEX Regional Passenger Choice Awards across Asia and the Middle East.
The “Best Passenger Experience Initiative – Airline” award recognises a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints.
The “Best Passenger Experience Initiative – Airport” award recognises a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints.
The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.
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Delegate and exhibitor testimonials
“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”
“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”
“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”
“APEX FTE Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”
“It is always a pleasure to exhibit at FTE APEX Asia Expo. We always find a good mix of customers, partners and companies from the entire travel ecosystem here, so all in all we are very satisfied. The quality of attendees is super top-notch – all of the decision-makers from airports, airlines and government agencies are here. It has been an amazing event and we will definitely come back again next year.”
“It has been a great audience at FTE APEX Asia Expo, with a lot of visitors from different dimensions in the aviation business, especially airports and airlines from many countries. The conferences have made the event even more fruitful. We will definitely be back again next year.”
“We have had a really good experience at FTE APEX Asia Expo this year. It is great to connect with airlines in the region and have conversations with our customers and prospective customers. It has also been really nice to share ideas on the conference stages and listen to ideas that the airlines have about how we can work together to make the industry better. The networking, as always, has been fantastic – it is great to have the opportunity to connect with people in a more social setting.”
“FTE APEX Asia Expo is a very high-quality event. Many of the airports we wanted to approach came to our booth and we had very productive discussions. We were also pleased to have some unexpected prospects come to our booth and show interest in our product. The networking opportunities are very valuable experiences to mingle with colleagues in the industry, both existing clients and future prospects. We look forward to attending FTE APEX Asia Expo again in the future.”
Travel & Accommodation
Marina Bay Sands Expo & Convention Centre, Singapore, 11-12 November 2025
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More informationAwards
Recognising the most customer-centric airports and airlines across Asia and Oceania
APEX FTE Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
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APEX FTE Asia Expo 2025 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
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