FTE APEX Asia Expo will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
FTE will unveil the FTE Airline & Airport Transformation Power Lists Asia-Pacific, which will shine a light on those who have lived through the crisis and pioneered new approaches with the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues.
APEX will use the show to honour the airlines from across the region that have recently achieved 4 and 5 star status in the 2023 APEX Official Airline Ratings, as well as to announce the winners of the 2023 APEX Regional Passenger Choice Awards across Asia and the Middle East.
FTE Best Passenger Experience Initiative – Airline
2019 Winners
The “Best Passenger Experience Initiative – Airline” award recognises a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints.
FTE Best Passenger Experience Initiative – Airport
2019 Winners
The “Best Passenger Experience Initiative – Airport” award recognises a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints.
APEX Passenger Choice Awards
The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.
Winners of the 2019 APEX Regional Passenger Choice Awards
Eastern Asia
- Best Overall in Region: EVA Air
- Best Seat Comfort / Best Inflight Entertainment: Singapore Airlines
- Best Cabin Service / Best Food & Beverage: All Nippon Airways
- Best Wi-Fi: Japan Airlines
Central Asia
- Best Overall in Region: Vistara
- Best Seat Comfort / Best Cabin Service: GoAir
- Best Food & Beverage / Best Inflight Entertainment: Air Astana
- Best Wi-Fi: SriLankan Airlines
Mainland China
- Best Seat Comfort / Best Inflight Entertainment: China Southern Airlines
- Best Cabin Service / Best Food & Beverage: Xiamen Airlines
- Best Wi-Fi: China Eastern Airlines
South Pacific
- Best Overall in Region: Air New Zealand
- Best Seat Comfort: Air Tahiti Nui
- Best Cabin Service / Best Inflight Entertainment: Qantas
- Best Food & Beverage / Best Wi-Fi: Virgin Australia
Middle East
- Best Overall in Region: Qatar Airways
- Best Seat Comfort: Kuwait Airways
- Best Inflight Entertainment: Etihad Airways
- Best Cabin Service / Best Food & Beverage: Emirates
- Best Wi-Fi: El Al Israel Airlines
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Past FTE Asia award winners
FTE Asia awards gallery
GalleriesFTE Asia Awards Gallery
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Why be part of FTE APEX Asia Expo?
Travel & Accommodation
Perfect Location
Marina Bay Sands Expo & Convention Centre, Singapore, 19-20 November 2024
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
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FTE & APEX Asia Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
More information
Networking
FTE APEX Asia Expo Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
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FTE APEX Asia Expo registration
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Vital Event Information
FTE APEX Asia Expo 2024 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
- Event
- FTE APEX Asia Expo 2024
- Date
- - November 2024
- Location
- Marina Bay Sands Expo & Convention Centre, Singapore