HEADLINE PARTNER: Synect-Media Diamond Sponsor
HEADLINE PARTNER: Synect-Media Diamond Sponsor
Diamond Sponsor: Synect-Media Diamond Sponsor
28-30 October 2024 Location: Long Beach Convention Center, California

FTE Global 2024 has now ended

Thank you to all of our partners, sponsors, exhibitors, speakers and delegates for making the show a big success!

Future Travel Experience Global 2025 dates and location are confirmed – 9-11 September 2O25, Long Beach Convention Center, California. Mark your diary today!

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FTE Global 28-30 October 2024, Long Beach Convention Center, California

Ancillary Conference Agenda

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This agenda has now ended. Please click here to find out about the latest conference agendas.

Theme: “New Approaches for a New World”

Candid, revealing & insightful inspiration from innovation efforts around the world

We are delighted to be working with our “Ancillary Ambassador” for this event – Jay Sorensen, President – Product, Partnership and Marketing Practice at IdeaWorks, whose research and reports have made him a leading authority on frequent flyer programmes and the ancillary revenue movement. This conference will explore the most exciting ways to simultaneously enhance customer experiences and revenue opportunities at every point of the journey. Content will focus on new ancillary recommendations for a new era; commercial innovation to increase spend and enhance customer experiences both before and during the day of travel; commercial opportunities amidst the mobility revolution; and finding new business models for airlines, airports and other stakeholders to drive more passenger spend that all parties can share in.

The agenda - Subject to change

Tuesday 7th December 2021

Tuesday 7th December 13:00 - 16:30

FTE Innovation & Startup Hub activities including visit to Virgin Hyperloop Test Track (FTE Hub members only)

Part of our exclusive members-only FTE Innovation & Startup Hub agenda, which brings together the most forward-thinking corporates, startups and scaleups in the air transport industry and provides a unique platform for them to share expertise, collaborate and deliver positive change.

To learn more or to join the FTE Innovation & Startup Hub, click here: https://www.fte-hub.com/

Tuesday 7th December 17:30 - 18:30

Welcome Reception in the exhibition hall

Make the most of the vital networking opportunities provided at the FTE Global 2021 Happy Hour, where delegates can enjoy demonstrations in the exhibition and network with their peers, over a refreshing drinks and snacks.

Tuesday 7th December 20:00 - 21:30

Opening Night Mixer & Bar Games Olympics at Beerhaus - Las Vegas

After being kept apart for the last 18 months we want the renowned networking at FTE Global 2021 to go to the next level, which is why we are adding an additional social event to this year’s schedule at Beerhaus – Las Vegas which delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favorites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and endless entertainment including life-size Jenga, corn hole, foosball and ping pong . Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio.

Wednesday 8th December 2021

Wednesday 8th December 08:00 - 09:00

Breakfast in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Wednesday 8th December 09:00 - 10:15

Opening Keynote Session for all participants

WELCOME FROM FTE CEO:
Daniel Coleman

Founder & CEO

Future Travel Experience

Welcome from the host:
Rosemary A. Vassiliadis

Director of Aviation

Harry Reid International Airport

Opening Session Keynote 1:

FTE Global Exclusive The Virgin view of the future of travel, and how their efforts across air, sea, land and space could interconnect and help forge new industry approaches.

Patrice Gordon

Commercial Strategy Development Director

Virgin Atlantic

Mariana Fonseca Medina

VP of Digital & Loyalty

Virgin Voyages

Diana Zhou

Senior Director of Global Business Development

Virgin Hyperloop


Opening Session Keynote 2:

How United Airlines is transforming the airline industry through bold commitments in areas such as urban air mobility, sustainability & supersonic travel.

Michael Leskinen

President

United Airlines Ventures & Vice President of Corporate Development and Investor Relations, United Airlines

10:15 - 11:00

Coffee break and networking in the exhibition hall

Wednesday 8th December 11:00 - 12:30

Opening Ancillary Conference Keynotes & Scene Setting

Format:

Following the opening keynote our Ancillary Ambassador Jay Sorensen will be joined by leading industry figures to debate key questions facing the sector on how to optimise commercial performance in a post-pandemic world.

The airline industry has changed. So has ancillary revenue. Here is my view of the future.

Jay Sorensen

President - Product, Partnership and Marketing Practice

IdeaWorks Company

Expert Perspectives:
Dr. Joe Leader

CEO

APEX/IFSA

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program

Lufthansa

Ole Orvér

Chief Commercial Officer

Finnair

Mariana Fonseca Medina

VP of Digital & Loyalty

Virgin Voyages

Scott Kichline

Assistant Director - Aviation: Business / Commercial Development

McCarran International Airport

Questions to be considered:
  • What is the most important component of digital transformation for your company or customers?
  • Regarding digital transformation, which a la carte services have you introduced, or will be the first for the future?
  • A super-app is defined as “A mobile application providing multiple services, to include payment processing for retail activity.  These are designed to be a robust self-contained commerce and communication platform, that embraces many aspects of a consumer’s personal and commercial life.” How do you see these changing retail for airlines or airports?
  • Follow on question about super-aps, is there an example you admire in the travel space? 
  • Bags and seat assignments are the big two a la carte revenue producers worldwide.  What changes might we see here?
  • What opportunities exist for ancillary revenue in the cabin environment, or perhaps in the airport?   
  • Cryptocurrency.  How has your company integrated this, or do you have a good example of another company in the travel space?
  • The big loss of business traffic has taken the air out of the loyalty balloon.  What will be the biggest change to loyalty programs brought by the pandemic?
  • Personalization was to be enabled by frequent flyer programs.  Then email messaging was supposed to enable it.  Then online retail. What do you think is the biggest broken thing about personalization, and how do you fix that thing?
  • But yet when personalization is done right, there’s no better feeling for the consumer.  Where have you seen this done well?
  • The General Data Protection Regulation, GDPR, impacts anyone selling to a European consumer.  How has your company overcome the challenges?
12:30 - 13:45

Lunch and networking in the exhibition hall

Wednesday 8th December 13:45 - 14:10

Post-Lunch Keynote for all participants

How is Delta Air Lines advancing the bold vision the airline unveiled at CES in 2020, and what’s next as Delta continues to innovate to pull the future of flying forward?

Matt Muta

Vice President Innovation

Delta Air Lines

Matt is one of the industry’s smartest minds and has over 30 years of experience with roles in leadership, emerging technologies, and innovation. He oversees an organization within Delta that drives innovation through exploration, rapid prototyping, envisioning and the development or investment in new technology. He is a long-time friend to FTE and we are delighted to welcome him back to FTE Global to share details on where his team is focused now and his views on the future of travel.

Wednesday 8th December 14:10 - 14:30

Special Keynote

Digital business models that work: Only if technology and business model work together the true potential of digital retailing unleashed for airlines and airports alike. Hear first hand from some of the digital pioneers in our industry on how digital ancillary growth can become a driver for recovery.

Kian T. Gould

Founder & CEO

AOE & Omnevo

Wednesday 8th December 14:13 - 15:30

Third Working Session - Workshop: What will the mobility ecosystem of the future look like and how will air-transport stakeholders successfully integrate with it?

OPTION 3

Joshua Hirschheimer

Practice Lead - Aerospace, Transportation and Logistics

Porsche Consulting

Keenan Shimko

Senior Consultant, Consumer Products/Retail Strategy & Operations

Porsche Consulting

The mobility ecosystem continues to evolve as it supports population growth, urbanization, and environmental concerns.  As we navigate this transformational journey, an important consideration for air transport stakeholders is identifying and building out the customer journey. Join this interactive session to learn how air-transport stakeholders can successfully design customer experiences to achieve competitive advantage in this dynamic environment.

  • Learn how Porsche has created a holistic customer experience for the digital mobility age
  • Gain insight into what success drivers are essential for creating winning customer ecosystems
  • Learn how air transport stakeholders are collaborating to create a customer centric intermodal transportation journey
Wednesday 8th December 14:30 - 15:30

Third Working Session – Commercial innovation to increase spend and enhance customer experiences both before, and during, the day of travel

OPTION 2

Moderator:
Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Format

A fast-moving panel discussion to explore progressive new approaches.

Panellists:
Rana Ghosh

Vice President, Omnichannel

Spirit Airlines

Stephen Tukavkin

Vice President IT & Digital

JFK International Air Terminal

Jay Sorensen

President - Product, Partnership and Marketing Practice

IdeaWorks Company

Job Heimerikx

CEO and Founder

AirFi & APEX Board Member

Topics to be discussed include:

Effective personalisation, Super apps, E-commerce platforms, new partnerships, driving upgrades, New Payment options (including cryptocurrency), Testing and health considerations, contactless retail and queue management, Pop-up retail, Pre-Order & Concierge services, Lounge innovations, Exciting new collaborations, new vending offerings, inflight innovations, arrivals opportunities.

15:30 - 16:15

Coffee Break and networking in the exhibition hall

Wednesday 8th December 16:15 - 17:30

Fourth Working Session – Digital Transformation and the Future of Ecommerce

OPTION 2Joint session with the Digital & Ancillary track

Moderator:
Marta Dimitrova

Editor & FTE Hub Community Manager

Future Travel Experience

Spirit Airlines have further enhanced their commercial proposition this year with a big play into the loyalty space, but where will they focus next and how important will effective personalisation be to those plans?

Rana Ghosh

Vice President, Omnichannel

Spirit Airlines

What are still the big untapped commercial opportunities in travel for airports and airlines, and how is Manchester Airport Group’s digital agency MAG-O tangibly working with stakeholders to realise that potential, and what lessons can be learned from those efforts?

What do passengers want? That’s the million dollar question airlines and airports like to address. Taking queues from the retail experience and from mall operators, Transformidy explores the intersections between customer needs, brand engagement, and product mix to find untapped revenue opportunities.

Larry Leung

Principal and CXO

Transformidy

Wednesday 8th December 17:30 - 18:00

Closing Session for all participants

Maury Gallagher, Chairman and CEO, Allegiant Airlines, in conversation with Christina Cassotis, CEO of the Allegheny County Airport Authority, talks about Allegiant Airlines’ success.

Maurice J. Gallagher, Jr

Chairman and CEO

Allegiant Air

Christina Cassotis

CEO

Pittsburgh International Airport

With its unique-to-industry focus on leisure travel, providing affordable, nonstop flights to premier vacation destinations, Allegiant has evolved as an integrated travel company, increasingly offering lodging, rental cars and access to special experiences to customers. Known for a nimble air service model which can add or reduce capacity according to seasonal demand, the Las Vegas-based carrier is in a unique position of growth emerging from the COVID-19 pandemic.

Wednesday 8th December 20:30 - 22:30

FTE Global Networking Party & Awards Ceremony

Ironwood Terrace, ARIA Resort

This year’s Networking Party will take place outside on the Ironwood Terrace at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.

You can be assured of a fantastic view and drinks selection, and if that isn’t enough, we will bring you one of the most electrifying live acts in Vegas right now – Wonderful Crazy Night – a new Elton John Tribute which highlights the life and career of the legendary entertainer with extravagantly colorful costumes and Elton’s greatest hits including “Rocket Man,” “Bennie and the Jets,” “Tiny Dancer,” “Don’t Go Breaking My Heart,” “Pinball Wizard,” “Crocodile Rock,” “I’m Still Standing” and more. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

Thursday 9th December 2021

Thursday 9th December 08:00 - 09:00

Breakfast, networking and showcase in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Thursday 9th December 08:00 - 09:00

Co-Creation Breakfast Sessions

FTE Workshops, Co-Creation Forums & Jumpseat Debates

FTE aims to be an industry change catalyst and we are making every effort to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it. These interactive sessions will provide a discussion platform for various stakeholders to discuss how they can work in new ways, and collaborate effectively, in key areas. Delegates will be able to choose which topic they would like to discuss and then join the relevant group to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-of-the-box thinking. Delegates will play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report.

Working Groups

Workshop: Virtual queuing

Dave Wilson

Founder & CEO

The Airport Guy

Frank Barich

Principal

Barich, Inc

Co-creation: Nurturing future talent for your organisation

David Wilson

Managing Partner

daa International

Workshop: Cybersecurity mitigation strategies

Russell Roberts

Chief Information Officer and Assistant Administrator for the Office of Information Technology

Transportation Security Administration (TSA)

Workshop: Building CUSS Apps in 1 Hour or Less

Steven Tate

CTO

Blndspt.com & Elevation Software

Thursday 9th December 09:01 - 10:15

Day 2 Keynote Session - Next Generation Customer Experience & Strategy visions

OPTION 2

Moderator
Ryan Ghee

Chief Operating Officer

Future Travel Experience

WestJet and Swoop were in the midst of aggressive business transformation, and global expansion, before the pandemic hit – how radically have all those plans changed and how do they see the future of travel now?

Charles Duncan

President, Swoop & Executive Vice President

WestJet

FTE Exclusive – How can the industry reimagine end-to-end customer experiences by taking advantage of the very latest engineering and digital advancements to deliver real choice and satisfaction at every step of the journey?

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program

Lufthansa

Outside of the Industry Keynote – The Art of Collaboration and Engagement

Brian Loo

Senior Director of Operations Development

Meow Wolf

Social impact art projects that fuels a business and a business that fuels social impact art projects. Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. By emphasizing collaboration — whether it be with local artists, vendors, or consultants — we have changed the way audiences of all ages and backgrounds consume and engage with art . Instead of the passive experience of attending an art gallery, Meow Wolf creates countless, interactive worlds, each of which are unified by a common story. This maximalist, nonlinear approach allows their worlds to exist beyond the walls of their exhibits in digital spaces, among their communities, and in their audiences’ hands and imaginations. As a certified B Corp, they work to ensure that the Meow Wolf experience is not just a collaboration between artists, but a collaboration between art, business, and a captivated audience.

In order for the travel sector to reach greater heights we need to take industry collaboration, and engagement efforts with passengers, to the next level and we can undoubtedly learn so much from Meow Wolf in this regard, which is why we are delighted they will share their invaluable “outside of the industry” perspective with us at FTE Global. Brian is an old friend to FTE and keynoted the event a few years back when he worked for Disney Imagineering.

10:15 - 11:00

Coffee break in the exhibition hall

Thursday 9th December 11:00 - 12:30

Sixth Working Session – Workshop: Advancing the FTE APEX Business Model Transformation Think Tank – Baggage revenue opportunities in travel

The key recommendations from the FTE APEX Business Model Transformation Think Tank – our most ambitious Think Tank to date (which you can see here) – were unveiled and built upon at our recent FTE APEX Virtual Expos. The forward-thinking group was led by team captain Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Limited (BIAL), who was joined by key industry players Javed Malik, Group COO, AirAsia; Christina Cassotis, CEO, Pittsburgh International Airport; Juha Jarvinen, CCO, Virgin Atlantic and President Emeritus, APEX; and Robert Carey, President, Wizz Air. Together they shared a vision for redefining two key areas of the travel experience: the way passengers purchase and consume food & beverage (F&B) and providing passengers with a reliable and seamless end-to-end baggage experience. In this workshop we will run a dedicated group about the commercial opportunities that are possible through baggage and the ways new approaches could be made to scale.

Led by:
Andrew Price

Managing Director

Opermium

12:30 - 13:45

Lunch break in the exhibition hall

Thursday 9th December 13:45 - 14:10

Post-lunch Keynote

Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Alison Taylor

Chief Customer Officer

American Airlines

Dr. Joe Leader

CEO

APEX/IFSA

Thursday 9th December 14:13 - 15:30

Seventh Working Session: Virgin Group Workshop: Enabling seamless travel across land, sea, air, and space

OPTION 4

Following their opening session on Day 1 of the conference, executives from Virgin Atlantic, Virgin Voyages, and Virgin Hyperloop will host an interactive workshop diving into the nuts and bolts of how we achieve the grand vision of seamless intermodal travel. Participants will break out into small groups to ideate end-to-end passenger solutions focused on the themes of sustainability, customer experience, and loyalty.  After these speed brainstorm sessions, groups will come together to share ideas and glean insights from one another. 

Moderators
Mariana Fonseca Medina

VP of Digital & Loyalty

Virgin Voyages

Patrice Gordon

Commercial Strategy Development Director

Virgin Atlantic

Billy Bohan Chinique

Senior Manager, Digital Experience & Marketing Technology

Virgin Voyages

Sara Luchian

Director of Passenger Experience

Virgin Hyperloop

15:30 - 16:15

Coffee break in the exhibition hall


Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“My experience at FTE Global 2022 has been fabulous. It has been an excellent networking experience. We have connected with all levels of airports. People are very open to new and innovative ideas, so we are thrilled to be here. The number and quality of visitors to our booth has exceeded my expectations. I have sat in on many of the conference sessions – I thought the range of topics and content discussed was very well thought out, and the quality of the speakers was excellent.”

Pati Flannery, Strategic Partnerships, North America, Ariadne Maps

“It has been wonderful here at FTE Global 2022. We are a start-up with a very new technology and have found the response overwhelming, because the quality of attendees is exactly what we are looking for. We have made great contacts. This is probably the most unique way of us meeting a lot of people in a short period of time. The ability to meet people at a high level here, who are able to make purchasing decisions, is unrivalled. It is a great way of spending some of our marketing budget and getting a great return. We will definitely be back next year.”

Finbarr Ring, Sales Director, Airware Solutions

“It has been excellent. It is my first time attending FTE Global. We are really pleased with the conference sessions, the networking, and the exhibition floor. It was very good because I had airlines, vendors and consultancy groups visiting the booth, so I am very pleased. I made a lot of good contacts. The conference sessions I attended were very interesting. I definitely will come back to FTE Global – it has been very good for us.”

Diego Ferrer, Senior Advisor, Falco Systems

“FTE Global 2022 has been a very good experience. The quality of the attendees and conversations taking place are at a different level altogether. There is no sense of competition – the common theme in all of the conversations is how to collaborate, collectively share experiences, and transform the passenger experience. I see a lot of people being open and helping each other. This is a great networking opportunity in terms of making new connections and having meaningful conversations.”

Amit Sukhija, Founder & CEO, ZestIOT Technologies Pvt. Ltd

“The experience at FTE Global has been great. We have had quite a bit of traffic through our booth, which is good. The conference sessions have been quite lively, with lots of discussions. We like those discussions – weare not just listening, we are participating, which has been great. There has been more time for networking this year, which has been good. The number of visitors to our booth this year is a little bit higher than it was in past years. We have been attending FTE Global since the beginning, so we will be back again.”

Mark Stokes, Business Unit Manager, Brock Solutions

“I am a first-time attendee at FTE Global. Having the opportunity to walk the floor, meet all of the other exhibitors, and discuss how we can collaborate in the future has been really something that I enjoyed thoroughly. There has been a steady stream of visitors to our booth. The set-up is really good, being able to have everybody go through the exhibition in order to get to the conference rooms means there has been a very good flow and consistency to the exhibition. The overall networking opportunities are plentiful. There are lots of coffee breaks and opportunities for us to engage with other attendees. I have had phenomenal conversations after some of the breakout sessions. I will definitely attend FTE events in the future.”

Ron Glickman, VP North America, Snowfall

“This is my first time attending FTE Global. There are all sorts of technologies – we have the airlines, we have companies that are providing solutions for the airports, so this really is a great opportunity for us to learn about what is going on in the industry. We have had excellent discussions with people coming to our booth. We have had way more visitors than we were expecting. The networking at FTE Global has been excellent. I think this event is fantastic for the industry as a whole. I clearly see the value in attending – you learn in two days what would take you six months otherwise, because there is so much knowledge in this room right now.”

Vishram Dalvi, Principal, Tech Business Development, Just Walk Out Technology By Amazon

“This is my second year at FTE Global and the experience has been spectacular. The decision-makers have visited the booth to have conversations and it has just been a really good show. We have been busy for the entire two days. I think the important thing here is that the decision-makers attending the event are very high quality. One of the important things about the event is the networking opportunities – we have had good sessions during the evenings and also the coffee breaks, so the booth traffic has been fantastic. I have had the chance to attend a couple of the conference sessions – they are very well-positioned for what we are doing today, but even more importantly they are exploring what the future is bringing. We will definitely be back next year – the quality of attendees and prospects that we have is fantastic.”

Jim Nation, Senior Account Manager, NEC

“It has been an incredible experience here at FTE Global. Last year was my first time attending and it keeps getting better every year. The amount of contacts we have made, the networking opportunities, and the chance to interact with the industry is a valuable experience – the right people are all here at FTE Global. The conference content is incredible, as it was last year. The social events at FTE Global are wonderful. The quality of visitors to our booth has absolutely met my expectations. 1,000%, we will absolutely be looking to return in 2023 – hopefully bigger and better.”

Jessie Hillenbrand, Senior Director, Federal Marketing, IDEMIA

“I always enjoy coming to FTE Global. The number of visitors to our booth has been good. All of the key airlines, including American, Delta, Frontier and United plus others, have all come by, which is good. You do meet a lot of C-level executives at FTE Global and those are the people who need to get the products agreed within the organisation. One of the good things about this show is there is always a lot of interest from attendees on the technology – they actually all want to understand how it all works and how it all fits together, so it is a good event to show off technology.”

Mike Sanderson, Director, ICM Airport Technics, Amadeus IT Group

“My overall experience here at FTE Global has been fantastic. I think this is really the premier event for the year. It has been the most exciting, the most well-attended, and it has been all levels of management. I have sat in on several of the conference sessions, which have been wonderful, especially the panel discussions. I would love to come back to this event in the future – next year and every year.”

Cathy Rich, Head of Airport Operations, Americas, Collins Aerospace

“Overall, the experience being here at the show was very good. We are very satisfied with the results. The number and quality of people visiting our stand was good – they were the right people in terms of their responsibility roles and their airports. The networking opportunities and social events, especially during the coffee and lunch breaks, gave a lot of opportunity to get in touch with other exhibitors, visitors and participants in the conference. It has been the first time for us attending FTE Global and we are looking forward to attending again next year.”

Christian Tischler, CFO, Sittig Technologies

“ We have been at FTE for at least the past three or four years. I like events like this because you can catch up with people and chat to airports and airlines. For instance, I managed to talk to some interesting entities such as Frankfurt Airport, Delta Air Lines and Atlanta Airport, so this was very important to me.”

Peter van der Lende, Business Development, The Americas & Europe, ICM

“ We have had a fantastic show this year. It has been tremendous, especially in getting new customers interested in our solutions.”

Robert Sikam, Portfolio Director, bagchain

“ The show has been great for us. We met with a lot of existing customers, but also a lot of new customers. We have made some really exciting contacts and we are really happy with how the show is going. I think FTE is one of the few shows that really brings a lot of airports from the US but also globally in one place.”

Marc Rauch, Managing Director, Xovis USA

“ The participants who are here at the show are here to learn and that is what makes the show special. There is a lot of engagement. The meeting booking system was great and it worked really well for us and everybody showed up to the meetings.”

Kasper Hounsgaard, Managing Partner, Copenhagen Optimization

“ There have been so many people visiting our booth. It has been fantastic in the exhibition. This is one of the best shows, if not the best, that we attend. We are meeting all the right people from airports and airlines. It’s an awesome place to connect.”

Daniel Vandevenne, Account Manager, Brock Solutions

“ This is the show for the aviation market. Most of the key solution providers are here. The networking opportunities are fantastic – we’ve definitely been meeting the right people here.”

E. DJ Lee, PhD, Director Global RFID Channel, Avery Dennison

“ We have had many people visiting our stand. There has been big interest in our (aircraft) seats and what we can do for the passenger experience. We have certainly met the right people at our stand. It is our first time here, and the show has exceeded our expectations.”

Andrea Giordano, R&D Manager, Optimares

“ From an expo side of things, we’ve made some great connections, including new connections. It’s been a really good opportunity for us to see how things in the industry are going, how it is developing.”

Greg Jones, Managing Director, Worldwide Hospitality & Travel, Microsoft

“ The networking has been very good. There is a good quality of people here. It is my first time attending FTE Global and 80% of visitors to our stand have been interesting to us.”

Manuel Aragones, CEO, Travel Compositor

“ FTE Global has been great. We’ve had lots of people coming by the stand. We’re really interested in meeting airports, and the event has been very good for that. The show has met our expectations and we would come again.”

Michael Moore, Director, Client Services, Aislelabs

“ The show is amazing. We’ve been very busy, with lots of interest in our RFID solution. We’ve been meeting the people we were hoping to meet. There are very big opportunities here at the show and it’s nice to network with potential customers within the industry.”

Borry Vrieling, Founder and Managing Director, eezeetags

“ It has been busy – once again a great show. The event grows every year. FTE Global is a staple for us.”

Brad Iverson, Vice President – Sales, Embross

“ I’m getting to meet people I don’t normally meet at other trade shows. The quality of meetings we’ve had has been fantastic. The conference sessions I’ve been in have also been excellent.”

Thomas B. Duffy, Managing Director, Gate Solutions, ADB Safegate

“ We have certainly met the right people here. The quality of contacts we have met has been brilliant…it has been perfect for us really. ”

Robin Springer, Product Manager, Global Product Management, Information Management Services, Collins Aerospace

“ It’s the first time I’ve participated and the event has been excellent. There has been non-stop customer interaction and we have identified some very good leads. The event is even more interactive than I expected, and the networking and social aspects have been great.”

Paul Nihill, Senior Account Manager Advanced Recognition Systems, NEC

“ We have got 8 to 10 solid leads. The people stopping by our stand are the right kind of people. I’ve been doing trade shows for 25 years and I can see that there’s a good mix of vendors here. The leads are for good potential customers. ”

Keith Holt, Principal Solution Engineer, Salesforce

“ It has been a great event. There has been good traffic in the exhibition, and we have made several good contacts. The networking opportunities are excellent.”

Jeana Schneck, Key Account Manager Commercial Displays HE B2B Division, LG Electronics USA

“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”

Scott Kirby, Chief Executive Officer, United Airlines

“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”

Yemi Oshinnaiye, CIO, Transportation Security Administration (TSA)

“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again.”

Charles Duncan, President, Norse Atlantic Airways

“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”

Chris Annetts, Chief Strategy Officer, Heathrow Airport

“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”

Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport

“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”

John Thomas, Chief Executive Officer, Connect Airlines

“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”

Mike Youngs, VP of Information Technology, Dallas/Fort Worth International Airport

“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”

Shaun Klann, Head of Strategic Growth, Willow

“LAX is obviously a great airport, so it is great to have the co-located FTE Global and APEX EXPO in Los Angeles this year. We are actually thinking about doing something special together with LAX and FTE for the show, so you can be surprised and looking forward to this.”

Dr. Bjoern Becker, Head of Program Future Intercont Experience, Lufthansa

“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Managing Partner, daa International

“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Deputy Chief Officer - IT (CTO), Austin Bergstrom International Airport (AUS)

“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, DDirector/MD Innovation & Solutions for Customer Contact Centers, United Airlines

“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, Vice President, Technology and innovation, ADM Aéroports de Montréal

“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, VP Airport Development and Asset Optimization, Vancouver Airport Authority

“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, MBA | Product Management & omni-channel Customer Experience, SkyTeam

“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavik (KEF) International Airport

“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Manager, Corporate IT & Technology, Changi Airport

“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Senior Vice President and Chief Marketing Officer, Spirit Airlines

“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Senior Vice President Technology & Innovation, Hamad International Airport

“The great thing for our team at FTE Global has been to try to understand what other people are doing and get great new ideas. I think United is doing more to innovate in more areas than any other airline in the world,but there’s still plenty of good ideas and innovation that’s happening outside and the opportunity to come to a place like FTE Global and learn what others are doing really helps get that creative engine firing and get more ideas. Our team wants to come back and share all the areas in which we are leading that sometimes people don’t know about – giving them the opportunity to come and show the pride that they have in that leadership role will be exciting.”

Scott Kirby, Chief Executive Officer, United Airlines

“My experience at FTE Global was great. I have talked to a lot of smart people and had a great time. The social events and networkingopportunities have been fantastic. I have had the opportunity to sit in on the conference sessions. The topics were really good – they are unique, but they are relevant to all travellers, especially digital identity which is on the cutting-edge of technology. The exhibition has a really good range of companies – you can come and see all travel has. Based on my experience this year, I will be back for sure, so I am looking forward to it.”

Yemi Oshinnaiye, CIO, Transportation Security Administration (TSA)

“My experience this year at FTE Global has been fantastic. It is my third consecutive time attending the event. The networking opportunities and social events have been terrific. The conference sessions have been fantastic as well. There are always interesting companies here in the exhibition hall – this year was certainly another success in that sense for me. I will absolutely be back at FTE Global again.”

Charles Duncan, President, Norse Atlantic Airways

“As always, the networking opportunities have been fantastic. It has been really great to network with a lot of like-minded people. One of the things I love about FTE events is that we get people of a senior level from airlines, airports and vendors, so it has been great. It has been a really interesting exhibition – it is great to see a mix of well-established companies as well as start-ups, and also good to see a number of new launches. The conference sessions have been really interesting. I have been attending FTE Global for a number of years and am looking forward to going to LA next year.”

Chris Annetts, Chief Strategy Officer, Heathrow Airport

“I have been attending FTE Global for over a decade and it is just incredibly refreshing to be not only in a learning environment, but a relaxed environment where we are able to engage in very healthy, forward-looking conversations and really try to push the boundaries. FTE Global is not the usual mundane conference, so I am super-proud of what you are doing. I have been absolutely overwhelmed by the number and quality of visitors to our booth. Of course, I will be back at FTE Global. It just never ceases to amaze me how much bigger and better the event becomes, and really that is the beauty of bringing airports, airlines and vendors together, along with regulators, so in an environment like that you can really never go wrong.”

Brian Cobb, Chief Innovation Officer, Cincinnati/Northern Kentucky International Airport

“My experience at FTE Global has been fantastic. It is a great showcase of all the latest technology. It is very exciting – I am sort of overwhelmed by how much technology there is here, you can’t consume it all. Congratulations on such a fabulous show.”

John Thomas, Chief Executive Officer, Connect Airlines

“This is my first time attending FTE Global and I have really enjoyed it. What I really like is it’s a great mix of not only our vendor partners, but also airlines and a good representation of international airports as well. It’s good to share information and network. I’ve really enjoyed the opportunity to get away and be strategic for a couple of days.”

Mike Youngs, VP of Information Technology, Dallas/Fort Worth International Airport

“It is my first time attending FTE Global. I’ve really enjoyed the opportunity to tell the DFW digital twin story for the first time out in a public setting. It’s great to see what other airports are doing around this space – it’s going to take a village to transform this industry. It is this type of environment at FTE Global that allows us to exchange what worked, what didn’t work, and the new innovation and ideas that are coming together. We’re all going to leave this event better equipped for what we need to do for the mission.”

Shaun Klann, Head of Strategic Growth, Willow

“LAX is obviously a great airport, so it is great to have the co-located FTE Global and APEX EXPO in Los Angeles this year. We are actually thinking about doing something special together with LAX and FTE for the show, so you can be surprised and looking forward to this.”

Dr. Bjoern Becker, Head of Program Future Intercont Experience, Lufthansa

“ I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of what else we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Managing Partner, daa International

“ I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“ The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Deputy Chief Officer - IT (CTO), Austin Bergstrom International Airport (AUS)

“ FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“ I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“ It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, DDirector/MD Innovation & Solutions for Customer Contact Centers, United Airlines

“ I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, Vice President, Technology and innovation, ADM Aéroports de Montréal

“ The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“ I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, VP Airport Development and Asset Optimization, Vancouver Airport Authority

“ FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, MBA | Product Management & omni-channel Customer Experience, SkyTeam

“ The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“ As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Chief Commercial & Airport Development Officer, Keflavik (KEF) International Airport

“ I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“ I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of quality over quantity, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“ The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Manager, Corporate IT & Technology, Changi Airport

“ The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Senior Vice President and Chief Marketing Officer, Spirit Airlines

“ Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Senior Vice President Technology & Innovation, Hamad International Airport

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Vital Event Information

Future Travel Experience Global 2024 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

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Event
Future Travel Experience Global 2024
Date
- October 2024
Location
Long Beach Convention Center, California, United States

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