FTE Baggage Innovation Working Group

Leadership

Darin Juby

Head of Baggage Transformation, Future Travel Experience

Over the past 34 years Darin has worked in airport operations, with the last 8 years as Director of Baggage Services at Greater Toronto Airports Authority (GTAA). Darin succeeded Andrew Price as Head of Baggage Transformation at FTE in June 2022, after working with us as an FTE BIWG Captain since the group’s inception. Darin is focusing with us on driving the BIWG forward to deliver on the missions of the BIWG, and to nurture and develop the membership base.

Our Captains

Senior figures from Southwest, Avinor, Toronto Pearson & Air Canada driving innovation in baggage operations.

Samuel Ingalls

Principal,

Barich, Inc.

Jason Odey

Director Global Baggage,

Air Canada

Idar Sørgjerd

Manager, Baggage Handling Service,

Avinor

Kevin Kleist

Senior Emerging Trends Advisor,

Southwest Airlines

Dennis van Kleef

Programme Lead Baggage,

Royal Schiphol Group

Anja Schuhmacher

Senior Manager Airport Experience & Partnerships,

Lufthansa

Scott Goodwin, C.M.

Assistant Vice President, Airport Operations

Greater Orlando Aviation Authority

Our Captains – Senior figures from Southwest, Avinor, Schiphol, Orlando, Lufthansa, & Air Canada committed to driving change

Our captains set the high-level agenda for the BIWG. Each day, they tackle reducing operating costs, delivering outstanding customer service, and dealing with operational challenges. As a result, they bring an unparalleled insight into baggage operations globally. Samuel Ingalls, Principal, Barich, Inc., continues his work with the captains to ensure the working group achieves the ambitions set out in the initial FTE Business Model Transformation Think Tank, which was the catalyst for this effort.