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Our exciting agenda has a wealth of industry leaders, technology giants, disruptors, parallel industries, government agencies and startups sharing their future visions of course, but this is a new era for air transport and we have worked incredibly hard to deliver a line-up that reflects the bold new ideas and many new faces that are going to be at the heart of our industry recovery. From a guest session led by AirAsia and our latest Think Tank team effort focusing on redefining both the future of food & beverage and baggage, through to a New Airline Summit and an exclusive broadcast of the APEX/IFSA Board of Governors meeting, as well as the unveiling of our Transformation Honours List – our event stands out from other online industry gatherings with these thought-provoking and expertly curated conference sessions. We will deliver an inspirational line-up to give you fresh perspectives on what is possible in a world that has seen 10 years of change in just one year, and how-to best power your recovery efforts and future-proof your next wave of propositions and strategies.
The conference will be split into CEO, Airport, Inflight, Commercial and Digital sessions which will run throughout the day to ensure that everyone can get the most out of the education on offer regardless of their location or time zone. Our auditorium sessions will also be complemented by our On-Demand Speaker Zone, where we will have a wealth of specially recorded presentations ready to go as soon as attendees visit the event, plus as a new addition for 2021 we will host free-to-attend sessions for all attendees and will provide a wealth of quality education sessions on our Expo floor.
Tuesday 25th May 2021 - Day 1
Opening Session
Leadership Perspectives on Relaunching Global Air Transport
FORMAT
Format: In an honest, and fast moving discussion, our renowned moderator will interrogate a panel of global industry figures to ascertain their ideas, and insights, on the methods by which air-transport can achieve the fastest possible recovery whilst innovating, and collaborating, in new ways to reach greater heights in the future.
Moderator
Zeinab Badawi
Presenter
BBC World News
Panellists
Luis Felipe de Oliveira
Director General
ACI World
Dr. Joe Leader
CEO
APEX/IFSA
Rob Gurney
CEO
Oneworld
C-level Fireside Chat – “Relaunching Global Air Transport”
Special Guest
M. İlker Aycı
Chairman of the Board and Executive Committee
Turkish Airlines
Interviewed by
Dr. Joe Leader
CEO
APEX/IFSA
Scene Setter for AirAsia Guest Session on Transformation and “Bringing it back better”
In our view, AirAsia is the most transformative industry player out there right now. This is why we are giving them their own dedicated guest session in which they will bring together senior executives from across their business, to deep-dive with our audience on how they are successfully reimagining what an airline business can be. However in the process of pulling this session together with them we have realised that they have so much exciting content to share it would be impossible to fit it into just one hour, so instead Javed Malik, Group Chief Operations Officer, AirAsia and member of the FTE Executive Advisory Board will give a thorough overview presentation as to what’s happening right now across the organisation and then attendees can go to our OnDemand Speaker Zone to get the full story from his colleagues on exactly what they are doing in in its mission to become “more than just an airline”.
This includes the introduction of numerous new products that provide more choice to customers and new revenue streams including the airasia super app, logistics, e-commerce, fintech, as well as new procedures and innovations such as biometric facial recognition, which will not only make flying more hygienic and contactless, but will also uniquely support commerce ambitions going forward. The airline is also establishing teleport delivery and pilot training businesses leveraging drones, and its own air taxi business.
Auditorium Presenter
Javed Malik
FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia
Ink Arabia
OnDemand Speaker Zone Guest Session Presenters
Ben-Jie Lim
Head of e-Commerce
AirAsia
Pete Chareonwongsak
CEO
Teleport
Capt. Liong Tien Ling
Chief Safety Officer and eVTOL Project Leader
AirAsia
CEO Fireside Chat - "Relaunching Global Air Transport"
Special Guest
Tony Douglas
CEO
Riyadh Air
Interviewed by
Shashank Nigam
Founder & CEO
SimpliFlying
Digital Health Passport Symposium - How does the travel sector now quickly scale the adoption of digital health passports?
Digital Health Passports are likely to play a crucial role in the future, not just to unlock international travel but also to help return people back to offices, concerts, sports events, inside dining and universities. However, there are big challenges and questions around standards, interoperability, privacy & educating passengers before they can be deployed effectively by air transport stakeholders to help rebuild public confidence in travel and provide many other benefits along the way. We will bring together first movers, and key players, in this space to share the big lessons learned so far, and their recommendations to the industry in effort to ensure we make crucial fast progress.
Moderator
Dr. Joe Leader
CEO
APEX/IFSA
Format
Each speaker will first give a brief overview of where they are in their digital health passport efforts, and what they are doing next to get to where they need to be, before the session moves to a fast-moving panel discussion led by our moderator.
SPEAKERS
Alan Murray Hayden
Head Airport, Passenger and Security Products
International Air Transport Association (IATA)
Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Lufthansa
Simon Talling-Smith
Senior Adviser
The Commons Project Foundation
Hassan El-Houry
Group CEO
National Aviation Services (NAS)
Dakota Gruener
Executive Director
ID2020 (Good Health Collaborative)
Hao Yu Dai
Divisional Vice President Digital
Singapore Airlines
Questions to be discussed
- What do we feel is the key role and benefit of digital health passports for travel now, and what are their limits?
- What are the key challenges that have been faced by stakeholders rolling out digital health passports, and how are they being overcome?
- How do we educate and successfully provide relevance and incentive to passengers so they don’t bring paper based vaccine certificates to the airport which will cause operational chaos?
- How can we as an industry better encourage our governments, and related stakeholders, to adopt more harmonised approaches to health passports and the travel requirements they are putting in place?
- What more can the vendors involved do to streamline and accelerate this scale-up effort of adoption?
- How can the industry ensure all digital health passes work together across borders and are interoperable?
- What progress has been made so far to put in place necessary standards for the development and use of digital health passports?
- What is the role of airport operators, ground handlers and government agencies on the airport in the rollout of digital health passports, and how might they impact daily operations?
- How can we protect passengers’ health data and privacy at all points of the process?
- Shouldn’t these health passport apps just be integrated into airline apps ASAP to streamline efforts and power adoption efforts?
- Are digital health passports just the first step to the industry establishing a new digital identity to travel for the long-term and if so do we need to be more careful about the choices we are making now?
Airport CEO interview to feature in our OnDemand Speaker Zone
What is the future of end-to-end passenger experiences and which CX and health innovations resulting from COVID-19 are here to stay?
FORMAT
Each panellist delivers a short overview of their organisation’s recent activities and plans for the future, followed by a Q&A discussion.
MODERATOR’S PRESENTATION
Why the new normal of PaxEx is all about well-being and how airlines can succeed
Shashank Nigam
Founder & CEO
SimpliFlying
Panellists
Akira Mitsumasu
VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors
Christo Christodoulou
Head of Airport Partnerships in EMEA
Uber
Sara Luchian
Director of Passenger Experience
Virgin Hyperloop
Antoine Rostworowski
Senior Vice President, Programmes and Commercial Services
ACI World
Questions to consider:
- What are the appropriate biosecurity steps going forward in the airport and onboard the aircraft, and how can these be executed in a CX friendly manner?
- What are the new collaboration possibilities across the journey from booking to kerb?
- How should airport architecture and facilitation efforts adapt to the new normal?
- In what new ways can technology support every element of the experience pre, during and post flight?
- How should passenger interactions with staff and crew evolve going forward?
- What steps can be taken at every point of the journey to deliver a safe, seamless and touchless experience?
- Can we deliver great hospitality whilst we adhere to the measures necessary to keep travel moving in the post-COVID-19 world?
- What does 5* travel look like post-pandemic?
New Airlines C-Suite Summit - Live
FORMAT
A large number of new airlines are launching around the world to take advantage of the disruption and opportunities created by COVID-19. In an honest and fast-moving discussion, our renowned moderator will quiz a panel of C-level executives behind these new startup airlines to ascertain their ideas, and insights, on why they believe they can be successful and what the future holds for the industry at large.
Moderator
Aaron Heslehurst
News Anchor & Presenter
BBC World News
Panellists
Olivier Arrindell
CEO
Ava Airways
Birgir Jonsson
CEO
PLAY
(Nino) Navdip Singh Judge
Chief Executive and Founder
Pop
Matteo Bonecchi
CEO
EGO Airways
The FTE Transformation Honours List – Airline, Airport & Sustainability categories
The COVID-19 crisis has forced all air transport industry stakeholders to embrace transformation to future-proof their businesses and help to create a stronger, more resilient industry for the long-term. The Transformation Honours List recognises the organisations that have embraced innovation and transformation, and taken on a leadership role in helping to prepare the industry for a brighter future post-pandemic. In this session, you will get to hear the most inspirational stories from the Airline, Airport and Sustainability categories. Meanwhile, the OnDemand Speaker Zone will also host inspiring presentations from the Vendor, Startup, Airline and Airport categories.
Moderator
Ryan Ghee
Chief Operating Officer
Future Travel Experience
The story of how Turkish Airlines created “Terminal” – a digital platform combining all of the airline’s technology and innovation focused work in one place, bringing together startups and all technophiles to redefine the future of travel together
Serdar Gürbüz
SVP, Digital Innovation & Analytics Solutions
Turkish Airlines
The story of how Los Angeles World Airports’ (LAWA) COVID-19 Recovery Task Force has successfully rolled out a unique Terminal Wellness Pilot Project and a state-of-the-art onsite COVID-19 Test Lab at LAX to help kick-start the air travel recovery
Justin Erbacci
CEO
Los Angeles World Airports
The story behind the AIRTEK programme, created by aviation innovators and a Formula 1 team, to bring new materials and design to the world of aviation seating and help drive down the weight and emissions of tomorrow’s commercial aircraft
Stuart Olden
Senior Commercial Manager
Williams Advanced Engineering
Elliott Koehler
Creative Director
JPA Design
Nigel Smith
MD & Head of Design
SWS Certification
Exclusive: The FTE APEX Business Model Transformation Think Tank – Phase 2: Turning Ideas into Reality
The key recommendations from the FTE APEX Business Model Transformation Think Tank – our most ambitious Think Tank to date – were unveiled during our landmark FTE APEX Virtual Expo last December. The forward-thinking group was led by team captain Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Limited (BIAL), who was joined by key industry players Javed Malik, Group COO, AirAsia; Christina Cassotis, CEO, Pittsburgh International Airport; Juha Jarvinen, CCO, Virgin Atlantic and President Emeritus, APEX; and Robert Carey, CCO, easyJet. Together they shared a vision for redefining two key areas of the travel experience: the way passengers purchase and consume food & beverage (F&B), and providing passengers with a reliable and seamless end-to-end baggage experience. In May we will share results from resulting proof of concept projects now running, along with further evolved thinking around these ideas.
Session Moderator
Daniel Coleman
Founder & CEO
Future Travel Experience
Part 1
Ideas for revolution in the baggage arena for airlines and airports from two of the industry’s most knowledgeable baggage experts – with inspiration from industry crowdsourcing
Andrew Price
Managing Director
Opermium
Samuel Ingalls
Principal
Barich, Inc
Part 2
Formalising new approaches to F&B in travel, and building new e-commerce retail opportunities on the back of it
Satyaki Raghunath
Chief Strategy & Development Officer
Bengaluru International Airport
Next-generation F&B services in India inspired by the 2020 Think Tank recommendations
Following the initial Think Tank recommendations, Bangalore International Airport Limited shares how it has tried to partner with airlines to empower passengers to pre-order F&B services via airline/airport apps before the day of travel for collection at both departure or arrival airport, with the aim of enhancing passenger experiences and commercial opportunities, while reducing complexity and costs for industry stakeholders.
CASE STUDY
Omnevo, a new subsidiary of AOE Group (already working with the likes of Singapore Airlines & Heathrow Airport) has been created to specialise in vendor-agnostic digital retailing and catering management infrastructure for airports and airlines. How could such an organisation support the Think Tank vision, and what has it learned from its efforts in this space so far?
Kian T. Gould
Founder & CEO
AOE & Omnevo
THINK TANK MEMBERS
Panel discussion with Think Tank team members on what they have heard, and recommended next steps:
Juha Jarvinen
CCO
Virgin Atlantic
Javed Malik
FTE APEX Asia Expo Advisory Board Member,
Managing Partner Ink+ & Managing Director, Ink Arabia
Ink Arabia
Christina Cassotis
CEO
Pittsburgh International Airport
Robert Carey
President
Wizz Air
How will IFEC evolve now in terms of systems, commercialisation and content post-COVID-19?
OPTION 1
FORMAT
Following a scene-setting presentation, the panellists will discuss transformational activity in the IFEC space, and the right approaches for airlines and their partners to take going forward.
Moderator
Tom Stone
Editorial Director
Aircraft Interiors International
Scene-Setting Presentation
How is the IFEC strategy of Delta, and Delta Flight Products, suited to the new trends and realities created by the pandemic?
James Blackwell Jr
Managing Director of Sales
Delta Flight Products
Panellists
David Pook
Vice President of Marketing & Sales Support
Burrana
Nancy Walker
SVP Aviation Connectivity
Global Eagle Entertainment
Ralph Wagner
CEO
AXINOM
Norman Haughton
Director, In-Flight Digital Entertainment, Wi-Fi, Media Sales and Analytics
Air Canada
Joe Bentley
Chief Technology Officer
Panasonic Avionics
Delivering touchless travel and a socially distanced airport experience as passenger numbers rise quickly again
OPTION 2
Responding to a global pandemic with touchless and virtual queuing solutions
Dave Wilson
Founder & CEO
The Airport Guy
Panellists
Dave McCormick
Managing Director, Product & Design
Alaska Airlines
Frank Barich
Principal
Barich, Inc
George Merritt
Senior Vice President of Strategic Operations
Denver International Airport
Daniel McCoy
Chief Innovation Officer
Transportation Security Administration (TSA)
Airport CEO interview to feature in our OnDemand Speaker Zone
Wednesday 26th May - Day 2
FTE APEX Women in Aviation Leadership Summit
FORMAT
In an honest and fast-moving discussion, our moderator will quiz a panel of global industry leaders to ascertain their perspectives on the impact that female leaders are having on their organisations and the importance of equality in the workplace across aviation. We will also seek their ideas and insights on the methods by which air transport can achieve the fastest possible recovery whilst innovating, and collaborating, in new ways to reach greater heights in the future.
Moderator
Zeinab Badawi
Presenter
BBC World News
Panellists
Ulla Lettijeff
SVP - Helsinki Airport
Finavia
Sophie Dekkers
CCO
easyJet
Shawn Duffy
Senior Vice President & Chief Financial Officer
Viasat
Amy Burr
President
JetBlue Technology Ventures
Aileen McCormack
Chief Commercial Officer
CarTrawler
New approaches to inflight service, catering & retail
OPTION 2
Format
Following a series of 10-minute case studies, the session will move to a panel discussion to discuss the organisations’ respective approaches and new trends in this space.
Moderator
Julie Baxter
Editor
Onboard Hospitality
Airline Perspectives:
A full-service airline view
Genevieve Rosario
Head of Product Development & Service Design
Qatar Airways
An ultra low-cost carrier view
Lorry Matthews
Senior Advisor Buy-on-Board
Swoop
THE CONSULTANTS VIEW
Empowering crew efficiency, service delivery and revenue creation via a digital cabin
Steven Dickson
Operations Advisor
Cebu Pacific
Special Presentation
How home food delivery giants Just Eat are now forging new partnerships and propositions that could innovate the inflight world.
Rob Hogema
Manager Global Sales Projects - Travel & Catering
Just Eat Takeaway
Erwin Hoogzaad
Marketing Operations Lead
Transavia
Dynamic approaches to airport planning, technology and sustainability
OPTION 1
Moderator
Ryan Ghee
Chief Operating Officer
Future Travel Experience
How advanced data-driven approaches are more than ever essential to drive costs down and ensure a structured approach to build back
Korijn Defever
Senior Manager Operational Excellence
Airport Intelligence by Brussels Airport
How Swedavia has achieved the world first of Net Zero CO2 operations across its 10 airports, and its ambitions for the future
Karin Gylin
Head of Strategic Development and Innovation
Swedavia
How AI is powering Abu Dhabi Airports’ efforts to become smarter and capable of further streamlining passenger journeys through the airport
Mohamad Al Agha
Head of IT Business Solutions, Digital Transformation
Abu Dhabi Airports
Increasing efficiency and safety at airports with technology
Aziz Can Aksöyek
Head of Sales and Business Development
TAV Technologies
Airline CEO interview to feature in our OnDemand Speaker Zone
Digital innovation to drive transformation across an organisation, and to better support passengers in the post-COVID-19 world
Format
Each speaker delivers a 10-minute presentation, followed by a Q&A.
Moderator
SPEAKERS
How will the Malaysia Airports 4.0 digital transformation strategy reimagine its business for its stakeholders and passengers?
Lee Yiang Ming
Chief Information Officer
Malaysia Airports
Driving digital transformation efforts within Star Alliance to support the alliance, its member airlines and their passengers
Jeremy Drury
Director Digital & Technology Services
Star Alliance
Thinking as a tech company rather than an airline to drive transformation for the business, and our passengers.
Kamal Hingorani
Chief Customer Service Officer
SpiceJet
CEO Fireside Chats – “Relaunching global air transport”
Format
In-depth CEO interview. Delegates will have the opportunity to submit questions in advance.
Special Guest
Capt Ibrahim Koshy
CEO
Saudia Airlines
Interviewed by
Shashank Nigam
Founder & CEO
SimpliFlying
Airport CEO interview to feature in our OnDemand Speaker Zone
Automation, robotics & employee augmentation in air transport
MODERATOR
Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience
SPEAKERS
How is IAG advancing its automation strategies to solve business problems through the introduction of emerging technologies and putting them to the test in live airport operations?
Sarah Kelly
Office of CIO & Transformation Director
IAG Tech
How Schiphol’s recently launched Autonomous Airside Operations programme will help achieve its vision to create an autonomous airport in 2050
Rosina Kotey
Innovation Lead
Schiphol Group
Incheon Airport has recently announced a new vision called VISION 2030+, aiming to become a Global Connecting Airport Platform appling the latest technologies. How has its efforts to leverage the latest technologies and automation ideas improved performance?
Jungmi Cristina Lim
Deputy Director - Fast Travel Team
Incheon International Airport Corporation (IIAC)
MORE SPEAKERS TO BE ANNOUNCED SOON
CEO Fireside Chats – “Relaunching global air transport”
Format
In-depth CEO interview. Delegates will have the opportunity to submit questions in advance.
Special Guest
Ed Sims
President & Chief Executive Officer
WestJet
Interviewed by
Shashank Nigam
Founder & CEO
SimpliFlying
CEO Fireside Chat – “Relaunching Global Air Transport”
Special Guest
Scott Kirby
CEO
United Airlines
Interviewed by
Shashank Nigam
Founder & CEO
SimpliFlying
FTE APEX Biometrics Summit
How can we overcome the challenges to mass adoption of biometrics, and has the business case evolved following the COVID-19 pandemic?
FORMAT
A group of senior industry stakeholders from across the travel world will be asked to provide a three-minute perspective on where they are at with their biometrics initiatives before a panel discussion gets underway around key challenges that need overcoming, including subjects like privacy, health, standardisation and interoperability in an effort to find a suggested path forward.
Scene-setting Presentation
The story of how United Airlines have become the first airline in the US to trial a low-touch, biometric-enabled airport experience from check-in to boarding for domestic travelers on select flights.
Betsy Landoll
Innovation & Experience Design
United Airlines
Sherry Stein
Head of Technology Strategy, Americas
SITA
Moderator
Isabelle Moeller
Chief Executive
Biometrics Institute
Panellists
Jordie Knoppers
Future Customer Journey Manager
KLM Royal Dutch Airlines
Tanya Acevedo
Chief Technology Officer
Houston Airport System
Sarah Clark
Senior Vice President - Digital Identity
Mastercard
Questions to consider
- Following COVID-19, will biometrics play a key role in delivering the contactless airport experience that passengers will desire?
- Following the high number of redundancies caused by COVID-19, will airlines and airports look more closely at automation to fill the manpower void as passenger traffic returns?
- How can we address concerns about data security and privacy around biometrics in air travel?
- What are the key ingredients to making biometrics a palatable part of an airline or airport’s business case?
- How can we get key organisations like U.S. CBP and TSA on the same page about integrating biometric technology?
- How does airport infrastructure need to be adapted to support biometric-enabled queue-less travel?
- How can the industry address problems with different levels of lighting impacting readership/capturing of images and the added challenges caused by passengers wearing masks?
- How can you deal with passengers trying to hack the system – such as using images on a phone screen or disguises?
- Is biometric-powered processing the right approach for all airports, large and small?
- How can we avoid stakeholders taking different approaches with their biometric efforts and delivering different messages to policy makers?
- Can we establish trust with passengers and regulatory bodies through open and transparent working relationships, plus other stakeholders in the travel sphere we want biometrics to work with (car rental, hotels etc), to help drive the business case forward?
- What role can biometrics play in the travel experience beyond the airport (e.g. inflight, hotels, cruise terminals, offsite check-in etc)?
- Will biometrics become tied to ‘health passport’ efforts?
APEX/IFSA Board of Governors Meeting - Virtual Broadcast
Jointly appointed for a one-year renewable term by the Presidents of APEX and IFSA, the APEX/IFSA Board of Governors consists of airline CEOs and Presidents that meet each year to provide top-level strategic guidance for the year ahead. As an appointed joint committee of the associations, the mission of APEX/IFSA Board of Governors will be to guide the advancement of airline passenger experience and in-flight service to best serve our global industry. The APEX/IFSA Board of Governors will convene virtually this year to consider key industry priorities placed forward by the APEX Board of Directors and IFSA Board of Directors. The Board of Governors will each share their views, and formally agree collectively on their strategic guidance, for both associations.
APEX/IFSA Board of Governors participating include:
Scott Kirby
CEO
United Airlines
M. İlker Aycı
Chairman of the Board and Executive Committee
Turkish Airlines
Jóhanna á Bergi
CEO
Atlantic Airways
Andrés Conesa
CEO
Aeromexico
Yvonne Makolo
CEO
RwandAir
Ted Christie
President & CEO
Spirit Airlines
Zhao Dong
Chairman
Xiamen Airlines
Tewolde GebreMariam
Group Chief Executive Officer
Ethiopian Airlines
Alex Wilcox
CEO & Co-founder
JSX & Board Member, LATAM Airlines
Michael Rousseau
President and Chief Executive Officer
Air Canada
Joanna Geraghty
President & COO
JetBlue
Nguyễn Thị Phương Thảo
President & CEO
Vietjet Air
Thank you to everyone who joined us at FTE APEX Virtual Expo 2021.
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Industry messages of support
FTE APEX VIRTUAL EXPO 2021
Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX) will jointly host the industry trade show with the widest global attendance in 2021, FTE APEX Virtual Expo. Through a diverse exhibition showcasing the industry’s most forward thinking vendors and all-encompassing conference sessions, Virtual Expo will deliver a wealth of networking opportunities and inspiration across the most pertinent topics – from transforming the travel experience through digital health passports and automation at the airport, through to enhancing the onboard experience through inflight entertainment and connectivity, interiors, service and catering, hospitality and retail.
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