REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Los Angeles World Airports has partnered with Airport Dimensions, Servy, and Unibail-Rodamco-Westfield to bring a new level personalisation to digital retail and F&B ordering at Los Angeles International Airport.
London Luton Airport has announced a £30 million investment to enhance the passenger experience. This includes a new £8 million flagship restaurant, as well as a £20 million refurbishment of the security hall.
Swedavia is to open 10 new F&B outlets at Stockholm Arlanda, Luleå and Malmö airports, in partnership with SSP Group. The focus is on enhancing CX with “innovative concepts” and “truly local experiences”.
Fresno Yosemite Airport passengers will begin to see a transition in food & beverage offerings this month as part of the airport’s new concessions programme, bringing “a unique airport dining experience”.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Content plans: A first-of-its-kind event in collaboration with the Greater Orlando Aviation Authority, uniting FTE Communities members to share insights and foster industry collaboration.
Find out more >>Content plans: A worldwide summit uniting progressive minds to tackle aviation’s biggest challenges, explore PIT’s Terminal Modernization, and uncover the city’s vibrant tech and innovation landscape.
Find out more >>Content plans: A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: ASIA’S BIGGEST FREE TO ATTEND PASSENGER EXPERIENCE & BUSINESS PERFORMANCE EXPO
Find out more >>
Hamad Airport has relaunched its premium valet parking services, offering even greater value-added benefits. The ticketless and cashless process is designed “to ensure the utmost convenience for passengers”.
American Airlines, in partnership with The Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield Airports, has announced a $125 million commercial redevelopment programme for T8 at JFK.
Bristol Airport is the first affiliate partner of eSIM Go’s Breeze branded global eSIM store. The partnership allows passengers to purchase flexible 4G/5G eSIM mobile data bundles for use in over 150 countries.
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Over 70 organisations have already joined the new FTE World Airport Retailing Working Group, “driving positive change and innovation and bringing all stakeholders together to collaborate in exciting new ways”.
Future Travel Experience (FTE) is excited to announce the launch of the FTE World Airport Retailing Working Group, as we further extend our industry change efforts into the commercial space.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Helsinki Airport is improving the passenger experience with new restaurants and shops developed in response to the latest trends and the desires of passengers, for an “international atmosphere and Finnish experiences”.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to “provide a more varied and comprehensive retail experience”.
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
The winner of each award will be announced during an official awards ceremony on 24 May at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 23-25 May 2023).
As part of efforts to partner with different types of outlets that offer a range of services, Perth Airport has welcomed the opening of a new hair salon to enhance its customer service and retail offering.
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