Hamad International Airport opens new Concourse E for “smoother, more accessible, seamless CX”


Hamad International Airport has opened the new Concourse E as part of its latest terminal expansion program, providing “passengers with a more seamless, comfortable travel experience” with advanced tech.

Hamad International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has opened the new Concourse E as part of its latest terminal expansion program. Designed to further elevate the passenger journey, this development prioritises boarding efficiency, reduces reliance on remote gates and buses, and incorporates an accessibility and sustainability focused design.

The expansion adds 51,000sqm of space to the airport, featuring eight new contact gates representing a 20% overall addition to enable faster boarding and improved operational efficiency.

Concourse E features:

  • Advanced self-boarding technology:Enhancing passenger convenience with self-boarding gates that scan boarding passes automatically for a smoother travel experience.
  • Accessibility-focused design:Integrated universal design principles including hearing loops, ramps, elevators, and spacious seating areas to ensure ease of mobility for passengers with disabilities.
  • Ergonomic seating arrangements:A variety of seating styles with built-in power outlets, catering to passenger comfort.
  • Expanded retail & dining options:A selection of new shopping and dining experiences for all passengers.
  • Sustainable infrastructure:Featuring cutting-edge energy-efficient systems, innovative water management solutions, and optimised thermal comfort, the concourse reinforces Hamad International Airport’s commitment to sustainability.

“We are thrilled to see this modern concourse come to life, providing our passengers with a more seamless and comfortable travel experience,” said Hamad Ali Al-Khater, Chief Operating Officer, Hamad International Airport. “This expansion reflects our commitment to delivering world-class facilities that emphasise efficiency, accessibility and sustainability. With the launch of Concourse E, travellers can experience the first phase of a transformative expansion aimed at elevating every aspect of their journey. This marks only the beginning, with further developments planned to enhance connectivity, capacity, and the overall experience at Hamad International Airport.”

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