Fraport USA wins bid to manage retail concessions at BWI with plans for “a variety of innovative concepts”


Fraport USA has won the bidding to manage the retail concessions at Baltimore/Washington International Airport for 23 years. Plans include further enhancing CX “through a variety of innovative concepts”.

Fraport USA, the U.S. subsidiary of Fraport AG – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has won the bidding to manage the retail concessions at Baltimore/Washington International Airport (BWI). The new contract between Fraport Baltimore Partnership LLC, a majority-owned subsidiary of Fraport USA, and the Maryland Department of Transportation (MDOT), which operates the airport, will run for 23 years.

“The decision reflects the success of Fraport’s many years of work and dedication at Baltimore/Washington Airport,” said Dr Stefan Schulte, Chairman of the Executive Board, Fraport AG. “We are looking forward to continuing this partnership and helping to ensure the best possible experience for passengers.”

Fraport USA’s new concessions management program includes completely redesigning the marketplaces and issuing new invitations to bid for all of the commercial concessions. BWI has a total of about 18,000sqm of commercial space.

Fraport USA has been active at BWI since 2004, during which time it has steadily enhanced the passenger experience through a variety of innovative concepts. “Our focus is on creating a first-class environment with a strong local identity for our guests,” said Sabine Trenk, CEO, Fraport USA. “For this purpose, we are going to continue working closely with a wide range of local, regional, and international providers to give passengers a unique and authentic experience.”

You may also be interested in

BWI welcomes new shared-use passenger lounge

How Fraport’s innovative AI@FRA initiative is enhancing operational capabilities and passenger experience

Tags


Comments

Leave a comment:

Your email address will not be published.