Iberia – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched ‘Háblalo Iberia’ – a personalised app designed to improve the travel experience for people with communication difficulties. There are more than 500 million people in the world with some kind of obstacle to interacting and accessing activities and services that most of them have at their fingertips. This application, created by the startup ‘Háblalo’, allows them to make their travel experience more autonomous, comfortable and functional.
The main functionality of ‘Háblalo Iberia’ is the transcriber, in which travelles can write their message and the app converts it from text to voice and vice-versa. In addition, it can translate this message into eight languages. It also allows customers to communicate through simple pictograms or keywords specifically designed for the Iberia travel experience. When selected, the loudspeaker plays a complete sentence. If several are selected, the app creates more complex sentences with more content. It also proposes a guide with each of the steps to follow during the trip.
‘Háblalo Iberia’ can be used on both Android and iOS devices. It is free to download from the Play Store and Apple Store and can be used offline.
Iberia is starting to implement its new accessibility plan to improve the experience of its customers with physical, visual, hearing and cognitive accessibility requirements in terms of mobility, safety, autonomy and comfort. On its website, the airline has just published a new section on accessibility, with much more detailed information to improve the travel experience for people with disabilities. It also offers specialised attention in its Call Centre to deal with queries from customers with disabilities.
