East Midlands Airport has partnered with tech company Transreport to launch its passenger assistance technology. The system provides an innovative solution designed to streamline operations at the airport and simplify and enhance assistance processes. Featuring a sophisticated, user-friendly interface and operation management system, accessible via smartphones, tablets and laptops, Transreport’s solution equips East Midlands Airport with real-time data and centralised insights, empowering airport staff to deliver the highest standard of assistance to customers.
“With Transreport’s Passenger Assistance technology, we can provide a tailor-made service which will give customers all the information and choice they could want on their journey through the airport, so they can relax and start enjoying being on holiday before their plane even leaves,” said Mike Grimes, Customer and Planning Director, East Midlands Airport.
Jay Shen, CEO and founder, Transreport, commented: “Our partnership with EMA empowers more passengers to fly with confidence. The team at EMA are already leaders in accessibility, recognised for their commitment to inclusion and innovation, and award-winning in the accessibility space. By integrating our technology, we are significantly enhancing travel experiences for passengers who need assistance, further solidifying Transreport’s position as a leader in accessible travel technology within the aviation sector.”
