Lyon Airport – part of the network of VINCI Airports (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) – has launched a free virtual queuing service in partnership with Copenhagen Optimization. The service, known as ZENLINE, is available to travellers departing from Terminal 1. It allows passengers to reserve a timeslot for security screening, streamlining their airport experience and reducing waiting times. Lyon Airport is the first in France to offer such a service, reflecting its commitment to innovation and a stress-free travel.
ZENLINE uses smart scheduling technology to provide time slots based on flight schedules, the occupancy rate on each flight, and the passenger flows. Travellers can reserve a timeslot up to seven days and no later than 24 hours before their flight.
“We are proud to offer innovative solutions like ZENLINE that prioritise our passengers’ needs,” said Cédric Fechter, Executive Chairman, Aéroports de Lyon. “This service gives travellers greater control over their time, ensuring a more pleasant airport experience.”
To book, passengers input their flight details and the number of travellers in their group to view available timeslots. The ZENLINE reservation is then registered on the boarding card. Upon arrival at Terminal 1, passengers proceed to the dedicated ZENLINE e-gate and security lane to access a faster, more efficient security checkpoint experience.
“ZENLINE is a significant step forward in enhancing airport operations,” said Kasper Hounsgaard, Co-CEO and Founder, Copenhagen Optimization. “By combining technology and operational expertise, we are creating a seamless security experience for passengers.”
