Louisville Muhammad Ali International Airport (SDF) is using Genetec Security Center to drive operational improvements to enhance efficiency and security, while improving customer experience.
As part of its ‘SDF Next Program’, a $500 million capital improvement initiative, the airport has built a new state-of-the-art command centre, where a dedicated team oversees everything from airport operations and employee badging to physical security. Genetec Security Center provides the airport with a comprehensive view of activities from terminal to tarmac and insights to decrease wait times at baggage claim.
“We wanted to design an airport operations centre (AOC) and choose advanced technology that would bring information to us,” said Megan Thoben, Vice President of Operations and Customer Engagement, Louisville Regional Airport Authority. “Ultimately, we needed solutions that gave our specialists a more cohesive, data-driven experience while overseeing badging, security, and airside and landside operations.”
The unified platform brings multiple security and airport-specific technologies into one intuitive experience with the option to add new integrations over time. Operators can work from one centralised view to respond to incidents, handle badging tasks, and collect valuable business insights.
One of the first challenges SDF addressed using Security Center was recurring baggage claim delays. By integrating the flight information display system (FIDS) with the Genetec Airport Operations Module (AOM), SDF can now track when an aircraft reaches the gate and when the baggage handler swipes their card at the carousel. “If more than 30 minutes pass between the plane’s arrival and the badge scan, we get an alert and can dispatch our team to address the issue,” said Thoben. This data not only reduces delays, but it also provides airlines with insights to adjust their staffing and operations.
