SITA – a Platinum Sponsor and exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024 – is partnering with Accelya to deliver new digital retailing solutions for travellers.
This strategic partnership with Accelya will allow airlines to migrate to modern airline retailing for passengers, including a contactless airport solution based on biometric recognition, which will also drive operational efficiency and reduce costs.
Through this partnership, Accelya’s FLX ONE Delivery – part of the new FLX ONE platform, a comprehensive Offer, Order, Settle Deliver (OOSD) solution – will be integrated with SITA’s advanced Flex APIs. This will enable airlines to streamline their airport operations, reduce dependency on traditional Departure Control Systems (DCS), and create a more personalised, seamless passenger experience, all while reducing costs.
“The rise of digital expectations among passengers, coupled with demand for more personalised travel experiences, shows the need for modern, agile and integrated systems,” said Nathalie Altwegg, Senior Vice President of Airports, SITA. “This partnership with Accelya marks a significant milestone in our commitment to drive the digital transformation of retailing within the aviation industry. By integrating technologies, we can use our deep industry expertise to drive a more efficient and passenger-centric future. We are empowering airlines to deliver a more personalised and seamless travel experience to passengers, setting new standards in how they serve customers and manage their operations.”
Legacy systems such as Passenger Service Systems (PSS) and DCS have long been the backbone of airline operations, but are increasingly seen as barriers to innovation due to their complexity and lack of flexibility, as the industry seeks to drive operational efficiencies, enhance passenger personalisation and improve security protocols.
“Accelya is delighted to partner with SITA for our FLX ONE Delivery solution and integrate with their best-in-class airport experience and delivery capabilities,” said Sam Gilliland, Chief Executive Officer, Accelya. “Airlines now have the flexibility, when partnering with Accelya, to seamlessly extend their offer, order, and settle retailing capabilities to the airport through FLX Delivery, which leverages SITA’s technologies and leading airport capabilities. This partnership demonstrates the open nature of the Accelya platform and enables us to bring our comprehensive, yet modular, FLX ONE OOSD solution to airlines, empowering them to control their own journey to modern retailing.”
Hear more from SITA in the Premium Conference at FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024. Sumesh Patel, President, Asia Pacific, SITA, is participating in the ‘Aviation Leaders Keynote Panel – identifying opportunities, overcoming challenges and embracing innovation to support future growth across Asia and beyond’.
Explore the full FTE APEX Asia Expo 2024 schedule at a glance >> Register for FTE APEX Asia Expo 2024 >>
