Riyadh Air has unveiled its new digital offering, designed to change the way people interact with airlines through personalised experiences that make travelling much easier. Riyadh Air’s seamless digital offering enables numerous travellers to book their whole trip in one place, combining multiple itineraries under one order and adding optional extras with the airline being able to respond to any context and any customer.
The airline will transform the booking and travel experience for guests, including group bookings all combined in one place rather than scattered across multiple bookings. Artificial Intelligence will also offer personalised options that are tailored to the needs of individuals, for example should a guest be running late, they could opt for last-minute fast-track. Passengers can also book hotels, lounges, taxis, or even concerts or football tickets at the same time as booking flights, ensuring everything needed for their full travel itinerary is completed instantaneously and solely on the Riyadh Air shopping cart.
“Riyadh Air’s digital offering evokes a time when the aviation sector was the pioneer – quite simply, this is what passengers have been waiting for when it comes to travel experiences being available in a one-stop-shop,” said Tony Douglas, CEO, Riyadh Air. “Almost 99% of Saudi nationals use their mobile phones for browsing as they seek speed, efficiency and convenience, and Riyadh Air will meet their travel needs where everything can be booked in one place. We will be at the forefront of innovation when it comes to booking travel experiences.”
Riyadh Air aims to sit among the most world-renowned apps that are widely used across the globe through digital channels, surpassing expectations and setting a new standard for travel and hospitality. Riyadh Air’s offering will enable a true digital travel assistant, allowing experiences to be displayed independently and give travellers the ability to add them in their shopping cart seamlessly. Doing so creates a game-changing loyalty experience bolstered by strong partnerships with like-minded brands that benefit all guests, regardless of how or why they are travelling.
