Delta Air Lines is bringing a new, more accessible flight map to most of its 165,000 seatback screens, making the moving map experience more accessible than ever. Delta is the launch customer for the FlightPath3D accessibility map. This is the culmination of a huge effort, marking a milestone in the company’s mission to create inclusive journeys with maps for every traveller. It is also the beginning of a new generation of inflight experiences.
The new flight map prioritises accessibility, while continuing to provide the key features customers know and expect. Its high-contrast display and features are designed specifically with travellers with low-vision disabilities in mind. The enhanced product ensures that even more customers are empowered to experience the flight map effortlessly and independently.
“No one better connects the world than Delta,” said Ekrem Dimbiloglu, Managing Director of Customer Experience – In-Flight Entertainment, Delta Studio and Wi-Fi. “To truly fulfil that promise, we must ensure every customer can connect with their journey in a way that enhances their experience and makes them feel valued and cared for. We are proud to be the first airline to launch this technology, setting the standard for inclusive travel experiences across the industry.”
Delta’s flight map is an opportunity for travellers to immerse themselves in their journey, while embracing mindfulness through the calming details of the moving map. Delta’s new flight map demonstrates the airline’s understanding of the importance of making this experience accessible.
Speaking at the recent APEX/IFSA Global EXPO in Long Beach, co-located with FTE Global – FlightPath3D President Duncan Jackson reiterated the company’s focus: “We are committed to providing a map for every traveller, regardless of ability, age, or the device they use. While there will soon be a legal obligation for airline IFE features to comply with both the Americans with Disabilities Act and European Accessibility Act, we believe there is a deeper moral responsibility to ensure that all passengers have a more accessible journey experience. Launching Accessibility Map is a big step for us to further our goal of empowering every individual and make travel more inclusive for everyone.”
