AECOM was a Gold Sponsor of FTE APEX Asia Expo 2024, which took place in Singapore on 19-20 November. In this interview, Yvonne Bilshausen, SVP | Global Head of Aviation, Architecture + Engineering, AECOM, discusses the APAC unveiling of the ‘FTE Airport Design & Development Think Tank’, how AECOM is prioritising digital integration, sustainability, and human-centered design, and much more.
“FTE APEX Asia Expo is vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision,” Bilshausen begins. “Engaging in these conversations will not only inspire us, but also strengthen our collective commitment to shaping the future of aviation.”
Bilshausen participated in the Premium Conference at FTE APEX Asia Expo, with the APAC unveiling of the ‘FTE Airport Design & Development Think Tank’. “The Think Tank has launched an inspiring conversation with leading figures in the aviation industry as we delve into the exciting challenges and bold visions that are redefining the future of airport design and development,” Bilshausen explains, adding that areas the Think Tank is exploring include:
- Elevating passenger experience: “Designing airports to prioritise seamless navigation, comfort, and efficiency involves implementing clear signage, intuitive layouts, and a variety of amenities to address diverse passenger needs.”
- Prioritising efficiency and functionality: “Airports are dynamic transportation hubs that demand peak performance, prompting AECOM’s architects and engineers to design terminals that facilitate effortless passenger flow, efficient security processes, and seamless baggage handling, transforming commercial air travel into a truly enjoyable experience.”
- Commitment to sustainability: “Sustainable design practices are becoming essential for the future of architecture, inspiring architects to creatively integrate energy-efficient systems, eco-friendly materials, and innovative green building strategies that not only minimise environmental impact but also elevate the entire experience of the built environment.”
- Emphasizing flexibility and scalability: “Designs must be visionary and flexible, allowing for seamless adaptation to future growth and cutting-edge technologies, ensuring they can effortlessly accommodate increasing passenger volumes and meet the ever-evolving demands of modern travel.”
- Embracing technological integration: “Modern terminals must be at the forefront of innovation, seamlessly weaving advanced technologies into every aspect of the travel experience, from streamlined check-in and enhanced security processes to dynamic passenger information systems that keep travellers informed and engaged.”
- Innovative design solutions: “AECOM’s designers strive to craft iconic designs that deliver a strong return on investment, and not only captivate the eye but also elevate terminal functionality, blending stunning aesthetics with practical features to redefine the commercial air travel experience.”
- Interdisciplinary collaboration: “Dynamic collaboration between our architects, engineers, planners, and other experts is crucial to ensure that our designs not only meet but exceed operational, safety, and technical standards, resulting in innovative and effective solutions.”
- Passenger-centric features: “By prioritising diverse passenger needs – such as inviting dwell areas, gourmet dining options, and vibrant retail spaces – we elevate the travel experience and significantly enhance traveller satisfaction, turning airports into enjoyable destinations in their own right.”
- Cultural relevance: “Infusing local cultural elements into the terminal design creates a rich, authentic identity that resonates with passengers, transforming their journey into a meaningful experience that reflects the unique spirit of the community.”
AECOM’s three dynamic pillars: digital integration, sustainability, and human-centric design
AECOM’s approach to terminal planning, design, and delivery is anchored by three dynamic pillars: cutting-edge digital integration, innovative sustainability practices, and a focus on human-centric design that puts the traveller at the heart of every decision. Expanding on these pillars, Bilshausen shares:
- Digital integration: “We leverage advanced technologies to enhance operational efficiency, safety, security, and passenger experience. This includes smart systems for check-in, security, and baggage handling.”
- Sustainability: “Our designs utilise eco-friendly materials and energy-efficient systems, emphasising sustainable practices like rainwater harvesting, solar energy, and green building certifications to minimise environmental impact and set a standard for future airport operations.”
- Human-centric design: “Our goal is to design spaces that enhance the passenger experience through intuitive layouts for easy navigation, comfortable waiting areas, and diverse amenities, while incorporating stakeholder input and user research to meet travellers’ expectations and preferences.”
“These key messages highlight our commitment to prioritising digital integration, sustainability, and human-centred design in airport planning and design for the terminals of the future,” Bilshausen adds.
FTE APEX Asia Expo: “Vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections”
The Asia-Pacific region holds significant importance for AECOM. Its extensive experience and ongoing projects span from Changi to Melbourne. “In Melbourne, we are delivering multiple projects, including the expansion of Virgin Domestic Arrivals and Reclaim in T3, upgrades to baggage screening, and the redevelopment of the Arrivals Duty-Free retail space,” says Bilshausen.
Commenting on FTE APEX Asia Expo, Bilshausen adds that the event presents a unique opportunity to connect with visionary thinkers and share insights that can drive the aviation industry forward. “Events like FTE APEX Asia Expo are vital for fostering collaboration, sparking innovative ideas, and cultivating meaningful connections with fellow innovators who share our passion and vision. Engaging in these conversations not only inspires us, but also strengthens our collective commitment to shaping the future of aviation.”
Mark your diary for APEX FTE Asia Expo 2025 – 11-12 November 2025, Marina Bay Sands Expo & Convention Centre, Singapore >>
