United Airlines launches Live Activities on Apple Watch as it continues to leverage tech to enhance CX


United Airlines Live Activities are now available on Apple Watch, enabling travellers to access real-time flight details at a glance. Hear more from United at FTE Global, Los Angeles, 28-30 October 2024.

United Airlines Live Activities are now available on Apple Watch, making it even easier for travellers to access important, real-time flight details at a glance right from their wrist. This new feature follows the rollout of Live Activities for iPhone last year, which enables travellers to access their boarding pass, gate and seat number, and countdown clock to departure in real-time on their iPhone Lock Screen or in the Dynamic Island, all without opening the United app.

Here’s how United Live Activities work on Apple Watch:

  • Travellers can find Live Activities in the Smart Stack on Apple Watch.
  • With a quick glance at their Apple Watch, United fliers can access key flight information in real-time, like countdown to boarding, gate number, seat, baggage carousel and more.
  • Fliers will see flight details update on their Apple Watch throughout their travel journey – offering the most relevant details when they need it.
  • They can tap the Live Activity notification to open the United app at any time.

United has launched Live Activities for Apple Watch as part of continuous efforts to leverage technology to improve customers’ travel journey. Support for Live Activities is rolled out to United travellers with Apple Watch running watchOS 11.

Hear more from United Airlines at FTE Global – the “CES of Aviation” – taking place in Los Angeles on 28-30 October 2024. Kristen Berndt, Senior Manager, Customer Strategy & Innovation, United Airlines; Sagi Varghese, Managing Director, Airport Operations & CSD Technology, United Airlines; Kaveh Dabiran, Managing Director, Corporate Real Estate Planning & Development, United Airlines; and Stanley Tran, Corporate Development – United Airlines Ventures, United Airlines, are among the inspirational speakers.

Explore the full FTE Global 2024 schedule at a glance here >> Register for FTE Global 2024 >>

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