Heathrow Airport has awarded a five-year contract extension to SITA – an exhibitor at FTE Global, Los Angeles, 28-30 October 2024, and a Platinum Sponsor and exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024.
Through this agreement, SITA will provide a wide range of network, telecommunications, and connectivity services, while introducing innovative new solutions to businesses operating within Heathrow.
As part of the new agreement, SITA will continue to strengthen Heathrow’s digital infrastructure, managing its extensive network as the airport continues to expand and improve its IT infrastructure. This includes supporting thousands of network access switches and wireless access points, and thousands more analogue and internet phone lines.
“We are delighted to extend our partnership with SITA as strengthening and enhancing our IT infrastructure is critical to our mission to be an extraordinary airport fit for the future,” said Helen Elsby, Chief Solutions Officer, Heathrow Airport. “Having a robust and reliable network is essential for delivering seamless operations and meeting the needs of millions of passengers and numerous businesses that rely on Heathrow every day. In addition to providing this assurance, the partnership also provides the opportunity to gain valuable insight into the innovative solutions that SITA brings to our industry and to our customers.”
In addition, as part of the deal, the SITA onsite team at Heathrow will deliver new projects and ongoing support around the network telecoms infrastructure, cybersecurity, radio and operational technology. They will be on-hand to support Heathrow’s internal customers, B2B commercial customers, and the airport’s wider supply chain. With this new model, SITA will also enhance the commercial telecoms offering for Heathrow’s B2B customers, delivering high-quality communications solutions to a variety of internal clients, including airlines, ground handlers and retailers.
“As air traffic increases across European airports, airports are increasingly prioritising IT to strengthen their operations, and give their passengers a seamless experience,” said Sergio Colella, President, Europe at SITA. “With this fantastic agreement, SITA continues to show why we remain the air transport industry’s most trusted partner. By delivering a robust IT infrastructure, our goal is to make sure Heathrow can future-proof its network needs for effortless operations, all while making the passenger experience more enjoyable. This partnership also opens exciting new avenues for commercial clients enabling the London airport to offer its customers a raft of new opportunities.”
