ANA enhances CX with complimentary inflight WiFi for Business Class passengers on international flights


All Nippon Airways will offer complimentary WiFi for its Business Class passengers on international flights, beginning this summer. The expanded service is part of efforts to “continuously elevate CX”.

All Nippon Airways (ANA) will offer a complimentary WiFi service for its Business Class passengers on international flights, beginning this summer. ANA’s Premium Economy and Economy Class passengers will also have access to complimentary texting with the WiFi service on international flights by the end of March 2025.

ANA’s WiFi service on international flights allows passengers to access the internet, email, and social media platforms. Since its introduction, offerings have been expanded to include complimentary WiFi access on domestic flights and complimentary WiFi for First Class passengers on international flights.

“ANA is dedicated to continuously elevating our customer experience, and the additional WiFi enhancements that will be utilised for personal or business purposes is the latest offering for our passengers,” said Tomoji Ishii, Executive Vice President, Customer Experience Management and Planning, ANA. “Our ongoing efforts to expand inflight services is to provide our customers with an even more enjoyable and connected experience onboard.”

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