One of the key elements that makes FTE events unique is our carefully-curated content, so we wanted to show how that is delivered by sharing a selection of inspiring video content from the FTE EMEA and FTE Ancillary & Retailing 2023 conferences. You can view keynotes, presentations and panel sessions featuring the likes of Emirates, Virgin Atlantic, daa, Alaska Airlines, Ethiopian Airlines, Hamad Airport, Southwest, Lufthansa, LATAM, Finnair, PLAY, Air France-KLM, easyJet and much more.
FTE Dublin 2023 keynotes
Opening Keynote Interview with Sir Tim Clark, President, Emirates
In a truly fantastic start to the FTE Dublin 2023 conference agenda, Joe Leader, CEO, APEX & IFSA, conducted a compelling Opening Keynote Interview with Sir Tim Clark, President, Emirates. The wide-ranging discussion focused on Sir Tim’s legacy, as well as his future vision for the Emirates Group and the industry at large.
Watch the video >> Visit the FTE EMEA 2024 website >>Keynote interview with Michael Cawley, Chairman, Hostelworld Group and Non-Executive Director, Ryanair
The keynote interview with Michael Cawley, Chairman, Hostelworld Group and Non-Executive Director, Ryanair – conducted by Aileen McCormack, Chief Commercial Officer, CarTrawler – was a fantastic way to conclude the conference agenda on Day 2 of the co-located FTE EMEA and FTE Ancillary & Retailing events.
Watch the video >>Special Segment: Interview with Shai Weiss, CEO, Virgin Atlantic
A fascinating keynote interview with both Shai Weiss, CEO, Virgin Atlantic, was conducted by Joe Leader, CEO, APEX & IFSA. This deep-dive interview explored myriad areas with a strong focus on the event theme of “Tomorrow’s Customer”, including innovation efforts, passenger experience enhancements, and an emphasis on sustainability.
Watch the video >>daa: Thinking BIG in airports
The Day 2 Closing Session at FTE Dublin 2023 included a keynote presentation by Kenny Jacobs, CEO, daa, on “Thinking BIG in airports”, with a future plan centred on “Basics, Innovation and Growth for passengers, airlines, people and communities”. Jacobs’ presentation also focused on sustainability, delivering a better passenger experience, and growing non-aeronautical revenues through digital.
Watch the video >>How is Alaska Airlines using innovation to take itself to the next level?
Day 3 at FTE Dublin 2023 began with a fascinating Opening Keynote on “How is Alaska Airlines using innovation to take itself to the next level?” by Charu Jain, Senior Vice President Merchandising & Innovation. Jain outlined a transformational project that is seeing Alaska Airlines innovate the lobby experience with a $2.5 billion investment in its hubs and focus cities, including Seattle, Portland, San Francisco, Los Angeles and Anchorage. These efforts aim to get passenger through the lobby and to security in five minutes or less.
Watch the video >>Keynote interview with Mesfin Tasew, Group Chief Executive Officer, Ethiopian Airlines
A compelling keynote interview with Mesfin Tasew, Group Chief Executive Officer, Ethiopian Airlines, was conducted by Joe Leader, CEO, APEX & IFSA. The deep-dive interview explored myriad areas with a strong focus on the event theme of “Tomorrow’s Customer”.
Watch the video >>A leading futurist’s view on the future of aviation and findings from exclusive FTE/Fast Future Survey
FTE is firmly future-focused, and this was reflected across the FTE Dublin 2023 conference agendas, including a truly fascinating presentation by Rohit Talwar, CEO, Fast Future, in which he offered a leading futurist’s view on the future of aviation. Talwar also shared initial findings from the exclusive FTE/Fast Future Survey on the needs of ‘Tomorrow’s Traveller’.
Watch the video >>FTE EMEA 2023 conference videos
How can we take CX experiences involving the airport, baggage & aircraft to the next level for tomorrow’s customer?
The FTE EMEA conference featured a panel discussion on “How can we take CX experiences involving the airport, baggage & aircraft to the next level for tomorrow’s customer?” Moderated by Darin Juby, Director Baggage Services, Greater Toronto Airports Authority and Head of Baggage Transformation, Future Travel Experience, the panellists included Sujata Suri, Vice President Strategy and Commercial Development, Hamad International Airport; Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines; David Kondo, Head of Airport Customer Experience, Finnair; and Bob Kwik, Global Head of Airports, Amazon Web Services.
Watch the video >> Visit the FTE EMEA 2024 website >>New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors
The FTE EMEA conference agenda included a session on “New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors”. Moderated by Simon Dempsey, CCO, Plan3 and FTE’s ‘Mayor for Startups’, it featured contributions from Bobby Healy, Co-Founder, Meili & Manna Drone Delivery; Per Lilie, Founder, Transform Digital (formerly of Spotify, SAS & Qatar Airways); Russell Braterman, Proposition & Innovation Director, easyJet; and Guido Woska, Global Executive Partner & Managing Director, Manyone.
Watch the video >>Innovative approaches to solving industry pain points for tomorrow’s customers
The FTE EMEA conference agenda included a session on “Innovative approaches to solving industry pain points for tomorrow’s customers”. Moderated by Andrew Price, Project Manager, SITA, it featured three fascinating presentations from Southwest Airlines, HRS Crew & Passenger Solutions, and BagsID.
Watch the video >>FTE Ancillary & Retailing 2023 conference videos
LATAM’s ancillary growth story fuelled by customer centricity and technology excellence
The FTE Ancillary & Retailing conference included a special presentation on “LATAM’s ancillary growth story fuelled by customer-centricity and technology excellence” by Ricard Vilà, Chief Digital Officer, LATAM Airlines. Vilà explained the strategy behind the airline’s digital transformation and how its ancillary growth has been fuelled by technological excellence.
Watch the video >> Visit the FTE Ancillary & Retailing 2024 website >>What’s next for Lufthansa in its digital retailing journey?
The FTE Ancillary & Retailing conference also featured a special presentation from Dr Jost Daft, Head of Order Transformation, Lufthansa Group, who outlined “What’s next for Lufthansa in its digital retailing journey?” He focused on embracing change to shape with future of travel, emphasising elements such as customer-centricity and a modern tech stack.
Watch the video >>Navigating the tech landscape and airlines’ journey to becoming fully fledged digital retailers
Building on the presentations by LATAM Airlines and Lufthansa Group, the FTE Ancillary & Retailing conference continued with a panel discussion on “Navigating the tech landscape and airlines’ journey to becoming fully fledged digital retailers”. Moderated by Sinead Finn, Founder, affinnity, panellists included Ursula Silling, CEO, Branchspace; Georg Haraldsson, Chief Information Officer, PLAY Airlines; Chris Phillips, Vice President of Global Sales, ATPCO; Dr Jost Daft, Head of Order Transformation, Lufthansa Group; and Ricard Vilà, Chief Digital Officer, LATAM Airlines.
Watch the video >>Airline distribution and payment with NDC and beyond
The FTE Ancillary & Retailing conference agenda included a session on “Airline distribution and payment with NDC and beyond”. Moderated by Eric Leopold, Founder and Managing Director, Threedot and FTE Ancillary & Retailing Content Director, the panellists were Stéphane Ormand, VP Distribution, Air France-KLM; Roland Jaggi, CCO, Aegean Airlines; and Christian Hylander, VP Global Strategy, Travel & Entertainment Industry, Mastercard.
Watch the video >>Day of Travel: How do we better commercialise, and remove friction
The FTE Ancillary & Retailing conference agenda concluded with a panel discussion focused on “Day of Travel: How do we better commercialise, and remove friction”. Moderated by Eric Leopold, Founder and Managing Director, Threedot and FTE Ancillary & Retailing Content Director, the panellists were Martin White, Director, Ancillary Products, Spirit Airlines; Bobby Healy, Co-Founder, Strategy & Tech, Meili; Jennifer Koontz, Assistant Vice President, European Airport Properties & Relations, Enterprise Holdings; Chris Gwilliam, Senior Vice President, Global Business Development, Airport Dimensions; and Randel Darby, CEO and Founder, AirPortr.
Watch the video >>
