In addition to viewing demonstrations of the very latest products and services in the free to attend expo, visitors to FTE APEX Asia Expo 2024 will have complimentary access to an exciting schedule of education, briefings and social engagement.
The Expo Stage will host two days of free education sessions focusing on airport and inflight innovation, while all attendees will also have access to Tech & Innovation Briefings on a range of topics including Baggage; Automation & Self-Service; IFEC & Inflight Innovation; Airport Technology; Airline Technology; and Onboard Hospitality.
While our 2025 conference agendas are still being developed, you can get a flavour of the transformative content by exploring the 2024 agendas. They featured thought-provoking keynotes, panel discussions, case studies, and interactive sessions that addressed the biggest challenges and opportunities in the air transport industry, offering a glimpse into the high-quality content you can expect at future APEX FTE Asia Expo events.
Tuesday 19th November 2024
Following a scene-setting introduction by the moderator, each panellist will speak from their seat for five minutes to share the work they are doing in this space, before participating in an interactive panel discussion.
Director Aviation Innovation
nlmtd
Commercial Advisor to CEO
flyadeal
Ancillary Products
Scoot
Regional Head, Tech & Travel, Group Business Development
Grab
Global Airline Lead
Protect Group
CEO
Branchspace – digital reinvented
Following a scene-setting presentation, the moderator will lead an interactive panel discussion.
Co-founder & Senior Consultant
Valour Consultancy
Director – Inflight Entertainment
United Airlines
President
West Entertainment
Vice President, Products and Strategy
Safran Passenger Innovations
General Manager APAC
Immfly
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
DEMONSTRATIONS BY:
Each panellist will speak from their seat for five minutes to share the work they are doing in this space, before the moderator leads an interactive panel discussion. Topics to be covered include automation, self-service, biometrics, digital identity, and more.
Head of Content
Future Travel Experience
VP Innovation
International Airlines Group (IAG)
Manager, Airport Systems and Automation
flydubai
Head of Emerging Trends
Southwest Airlines
Aviation Development Director
İGA İstanbul Airport
Manager, Terminal Operation and Government Facilitation
Airport Authority Hong Kong
Learn more about the FTE Digital, Innovation & Startup Hub; FTE Baggage Innovation Working Group; FTE World Ancillary & Retailing Working Group; and the FTE Accelerating Collaboration & Engagement (ACE) platform. Join the working group Captains on the FTE booth for a briefing on the latest developments within these Communities, and gain insights into recent Proof of Concepts and initiatives, as well as how FTE ACE is helping to enhance community collaboration and drive industry innovation.
Head of Transformation
Future Travel Experience
Head of Emerging Trends
Southwest Airlines
Chief Operating Officer
Future Travel Experience
Each speaker will deliver a presentation, before the moderator leads an interactive panel discussion.
Editor - Retail and Technology
Onboard Hospitality
EVP & Chief Customer Experience Officer
EL AL Israel Airlines
Global Managing Director
En Route International Ltd
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
Building on the success of the highly acclaimed FTE EMEA Innovate Awards, the inaugural FTE APAC Innovate Awards will recognise and celebrate the best air transport industry innovations from across the Asia-Pacific region. Following an open application process during the months leading up to the event, three airlines/airline groups (Air India, Lufthansa Innovation Hub (Singapore) and Malaysia Aviation Group) have been shortlisted to present on stage in Singapore. The winners will be selected by audience vote and announced during the closing awards ceremony on Wednesday 20 November.
Most Innovative Airline Initiative finalists:
Head of the Product for Web and Mobile
Air India
Air India for AEYE Vision – an innovative feature in the airline’s mobile app, which is designed to elevate the customer experience using Artificial Intelligence, Augmented Reality, and advanced camera technology. This feature leverages the mobile device’s camera to streamline various travel-related tasks, transforming passenger interactions with the Air India app. Air India is the first airline to integrate these technologies in a single platform.
Product Manager, Group Digital
Malaysian Aviation Group (MAG)
Malaysia Aviation Group for its MCAT Solution – an innovative platform designed to revolutionise inflight catering operations. MCAT Solution seamlessly displays real-time flight information, packing lists for each team involved, track and trace and inventory management, while simultaneously capturing this data to present on a dynamic performance dashboard. The mobile web app leverages data analysis and automation to simplify every step of the catering-to-aircraft process, from managing supplies and carts to distribution.
Asia Head
Lufthansa Innovation Hub
Lufthansa Innovation Hub (Singapore) for its bespoke APAC website content developed in collaboration with Korean Artificial Intelligence startup Globaleur. This responds to Asian customers’ preference for browsing travel content to help with their decision-making. The innovative Proof of Concept (POC) with an Asian startup for the Asian customer ensures that offerings are localised. In the first quarter of the 12-month POC, the interaction rate on the main page jumped from 5% to 80%.
Building on the success of the highly acclaimed FTE EMEA Innovate Awards, the inaugural FTE APAC Innovate Awards will recognise and celebrate the best air transport industry innovations from across the Asia-Pacific region. Following an open application process during the months leading up to the event, three vendors (Aervision Technologies, Neural Lab and ZestIOT) have been shortlisted to present on stage in Singapore. The winners will be selected by audience vote and announced during the closing awards ceremony on Wednesday 20 November.
Most Innovative Vendor Initiative finalists:
Managing Director
Neural Lab Limited
Neural Lab’s for its OpsAssist platform. This innovative concept is designed to address the multifaceted challenges faced by the aviation industry and deliver improvements in several key areas. OpsAssist utilises advanced Artificial Intelligence (AI) to automate and optimise decision-making processes and leverages real-time data analytics to monitor key operational areas. Neural Lab’s AI-driven initiative represents a comprehensive approach to modernising airport operations, addressing operational efficiency, customer experience, commercial performance, and sustainability.
CEO
AerVision
Sales & Partnership Manager, NA & EMEA
AerVision
AerVision Technologies for AerMeal – a cutting-edge Artificial Intelligence system designed to revolutionise quality control in inflight catering operations. Its primary focus is ensuring impeccable meal quality and safety before handover to airlines. AerMeal enhances operational efficiency and meal quality while contributing to the airline industry’s sustainability goals, addressing waste reduction and environmental impact. The system’s data-driven approach enables informed decision-making. By providing comprehensive data on meal quality and consumption, AerMeal enables more informed strategic decisions.
Founder and CEO
ZestIOT
ZestIoT for its app-less digital support tool for passengers. The first-of-its-kind solution, piloted by Aeroporti di Roma at Fiumicino Airport, is designed to reimagine the journey from airport entry to aircraft boarding. It provides real-time updates on boarding status while helping passengers navigate the airport. ZestIoT’s seamless QR-based technology does not require passengers to download an app. It delivers engaging, meaningful content, providing passengers with real-time information about their flight’s boarding status, including its percentage progress. Additionally, it creates non-aeronautical revenue opportunities for airports and airlines.
The FTE APAC Pioneer Awards 2024 will shine a light on the 20 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 20 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
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Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party at the Dallas Café and Bar, located at the foot of the iconic Marina Bay Sands and offering impressive views over Singapore’s stunning waterfront. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!
Wednesday 20th November 2024
Following a scene-setting presentation by the moderator on the latest progress made by the FTE Baggage Innovation Working Group (BIWG), each of the panellists will offer a brief overview of the work they are doing to enhance baggage handling, before the moderator leads an interactive panel discussion.
Head of Transformation
Future Travel Experience
Head of Capacity Planning Logistics
Dubai Airports
Director, Global Baggage Excellence
Air Canada
Director Digital Services
Siemens Logistics
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
DEMONSTRATIONS BY:
Building on the success of the highly acclaimed FTE EMEA Innovate Awards, the inaugural FTE APAC Innovate Awards will recognise and celebrate the best air transport industry innovations from across the Asia-Pacific region. Following an open application process during the months leading up to the event, three airports (GMR Innovex, Hamad International Airport and Mumbai International Airport Limited) have been shortlisted to present on stage in Singapore. The winners will be selected by audience vote and announced during the closing awards ceremony on Wednesday 20 November.
‘Most Innovative Airport Initiative’ Finalists:
Head of Strategic Program Management Office
Mumbai International Airport
Mumbai International Airport for its Digital Gateway initiative, introducing Artificial Intelligence (AI)-enabled eGates to enhance operational capacity and transform the passenger experience. This initiative increases the number of terminal entry points from 24 to 68. It has also decreased the average processing time per passenger by nearly 50%. Meanwhile, AI-enabled tailgating measures provide an enhanced level of security, ensuring that only authorised passengers gain access to secure areas, with cameras mounted on the departure entry linked to a trained Machine Learning model.
Manager Business Systems – Digital & Commercial, Information Technology
Hamad International Airport
Hamad International Airport for its ‘Noor’ Digital Humans powered by Generative AI. ‘Noor’ assists passengers with information related to flights, services, facilities, shopping and dining. It offers a personal human experience through voice-based conversation powered by leading-edge technologies such as Large Language Models (OpenAI/ChatGPT). ‘Noor’ can be deployed at scale across all major passenger touchpoints, and even on personal devices through wayfinding QR codes and apps. It is a successfully-deployed example of positive disruption, with AI augmenting humans to offer enhanced customer service.
Chief Operating Officer
Future Travel Experience
Asia Head
Lufthansa Innovation Hub
Senior Expert
InJourney Aviation Services
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in. You can expect briefings in 2024 around a variety of pertinent topics, each briefing subject is scheduled to succeed a related conference session.
DEMONSTRATIONS BY:
Editor - Retail and Technology
Onboard Hospitality
Divisional Vice President of Cabin Crew
Air India
Vice President – Inflight Services
Air Astana
Head of Commercial & Retail
dnata
Each speaker will deliver a presentation, before the moderator leads an interactive panel discussion.
Director Aviation Innovation
nlmtd
Manager, Ground Handling Planning, Airport Support, Operations Support Center
ANA
Senior Software Engineer, Emerging Technologies
Alaska Airlines
Following the presentations by the FTE Innovate Awards finalists in the conference, the winners of the public vote will be announced and crowned the overall winners of the FTE APAC Innovate Awards 2024.
This will be immediately followed by the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2024 APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
Register for FTE APEX Asia Expo
Delegate and exhibitor testimonials
“There is so much taking place in the Premium Conference and on the Expo Stage that I wish I could be in two places at once. In the exhibition, it’s great to see the improvements in technology and what’s new in the market. It’s also an opportunity to meet with my customers, clients and suppliers here in one location in Singapore. The attendees are right in the markets that we are interested in. I look forward to coming back next year.”
“The event is very good and very beneficial to airlines. The conference speakers have been real experts sharing their insights. Meanwhile, in the exhibition there are many IT and service infrastructure providers, so it’s very beneficial for new ideas.”
“It has been amazing. Connectivity and personalisation are two of our key objectives for 2023 and we’re seeing so much of it here at the expo, which has been so great for us. We’re really grateful that we had the privilege to come here. We’ve already decided to attend next year.”
“FTE APEX Asia Expo has been fantastic – it has been incredibly stimulating, with lots of great ideas, interesting people and fantastic talks, so there’s really a lot to take home and think about. The exhibition has had some fantastic suppliers and a lot of companies I didn’t know before. I’m already looking forward to coming back next year.”
“In 2023, this is one of the best shows we have attended. We have had a very busy stand with a lot of high-quality leads, so it has been an absolutely wonderful experience for us. For 2024, this event for the Asia Pacific region will absolutely be a must.”
“Our experience has been great. What we’ve enjoyed is meeting professionals across the aviation industry, having very deep conversations and learning from them, as well as sharing our own journey. It has been a very diverse range of people we have met in terms of networking, so it has been a very enriching experience. I would love to keep coming to this event.”
“FTE APEX Asia Expo has been a great networking event. We’ve had a steady stream of visitors, some very good meetings and made some good new connections. The social and networking events have been very strong. There’s been a good quality of visitor here and we’ve had the opportunity to meet people we otherwise wouldn’t have. We will definitely be coming back again next year – it’s an important event for us.”
“We have been able to showcase many new technologies to airlines and airports, so they can visualise how they are going to help them through transformation and digitalisation. The quality of visitors has been great. There has been a lot of regional, Asia Pacific customers coming through. This is one of the main events for us in Asia Pacific.”
Travel & Accommodation
Marina Bay Sands Expo & Convention Centre, Singapore, 11-12 November 2025
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More information
Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
Learn about the FTE APEX Asia Expo 2024 registration options
Exhibit your product or service. Contact our team to discuss the opportunities available:
FTE APEX Asia Expo 2025 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
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