55 airlines and 29 airports shortlisted for the 2nd FTE Asia Awards – winners to be announced at FTE Asia EXPO, 25-26 October, Singapore

Building on the popularity of our long established FTE Global Awards, we introduced the FTE Asia Awards in 2015, and we are delighted to announce that the 2nd FTE Asia Awards ceremony will take place at FTE Asia EXPO 2016, which will be held at the Marina Bay Sands, Singapore from 25-26 October.

A total of 14 airlines and airports from across Asia-Pacific will be rewarded by region for their end-to-end customer experience achievements. Presented to the winners in the presence of their industry peers, the FTE Asia Awards will recognise the most innovative, ambitious and effective organisations. The ceremony, which all show visitors can attend for free, will take place on the EXPO Seminar Stage on the evening of Tuesday 25 October.

>> Register for your free pass to FTE Asia EXPO 2016 

Region: Southeast Asia

(Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor, Vietnam)

---

Region: West Asia

(Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestine, Syria, Turkey, Yemen, United Arab Emirates)

---

 

 

 

Region: North & East Asia

(China, Hong Kong, Macao, North Korea, South Korea, Japan, Mongolia, Russia)

---

 

 

 

Region: Central & South Asia

(Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka)

---

 

 

Region: Oceania

(Australia, New Zealand, Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, Northern Mariana Islands, Palau, American Samoa, Cook Islands, French Polynesia, Niue, Samoa, Tekelau, Tonga, Tuvalu, Wallis and Futuna Islands)

---

 

Judging Criteria:

Best full service airline: First Class, Business Class, Premium Economy, Economy, long-haul, short-haul, IFEC, cabin crew service, comfort, F&B, consistency, and passenger experience differentiators.

Best low-cost airline: Passenger comfort, IFEC, cabin crew service, F&B, consistency, premium products, and passenger experience differentiators.

Best airport: Processing times, customer service, wayfinding, premium facilities, family facilities, cleanliness, terminal ambience, passenger comfort, transit experience, Wi-Fi availability and quality, utilisation of new technology to improve passenger experience, and passenger experience differentiators.

The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence.