45 airlines and 24 airports shortlisted for the 1st FTE Asia Awards – winners to be announced at FTE Asia EXPO, 17-19 November, Singapore

Building on the long established and prestigious FTE Global Awards, Future Travel Experience has introduced the FTE Asia Awards, in which airlines and airports from across Asia and Oceania will be rewarded by region for their end-to-end customer experience achievements. Presented to the winners in the presence of their industry peers, the FTE Asia Awards will recognise the most innovative, ambitious and effective initiatives and organisations. The presentation ceremony will take place on Wednesday 18 November at FTE Asia EXPO 2015, Asia’s largest free-to-attend passenger experience expo.

FTE Asia Awards 2015 nominees:

Region: West Asia (Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestine, Syria, Turkey, Yemen, United Arab Emirates)

Best Full Service Airline Emirates Etihad Airways Oman Air Qatar Airways Saudi Arabian Airlines Best Low-Cost Airline Air Arabia Flydubai Flynas Jazeera Airways UP Best Airport Abu Dhabi International Airport Dubai Airport Hamad International Airport Muscat International Airport Queen Alia International Airport

Region: North & East Asia (China, Hong Kong, Macao, North Korea, South Korea, Japan, Mongolia, Russia)

Best Full Service Airline ANA – All Nippon Airways Asiana Airlines Cathay Pacific Airways   EVA Air Hainan Airlines   Best Low-Cost Airline HK Express Jeju Air Jetstar Japan     Peach Aviation Spring Airlines   Best Airport Beijing Capital International Airport Hong Kong International Airport Incheon International Airport   Tokyo Haneda Airport Tokyo Narita International Airport

Region: Central & South Asia (Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka)

Best Full Service Airline Air Astana Air India Jet Airways     SriLankan Airlines Vistara   Best Low-Cost Airline Air India Express GoAir IndiGo     Mihin Lanka SpiceJet     Best Airport Bandaranaike International Airport Chhatrapati Shivaji International Airport Indira Gandhi International Airport Kempegowda International Airport Rajiv Gandhi International Airport

Region: Southeast Asia (Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor, Vietnam)

Best Full Service Airline Garuda Indonesia Malaysia Airlines Singapore Airlines   Thai Airways International Vietnam Airlines     Best Low-Cost Airline AirAsia Cebu Pacific Jetstar Asia   Lion Air Scoot Tigerair   Best Airport Changi Airport Kuala Lumpur International Airport Suvarnabhumi International Airport   Tan Son Nhat International Airport

Region: Oceania (Australia, New Zealand, Fiji, New Caledonia, Papua New Guinea, Solomon Islands, Vanuatu, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, Northern Mariana Islands, Palau, American Samoa, Cook Islands, French Polynesia, Niue, Samoa, Tekelau, Tonga, Tuvalu, Wallis and Futuna Islands)

Best Airline Air New Zealand Jetstar Airways Qantas   Tigerair Australia Virgin Australia     Best Airport Adelaide International Airport Auckland International Airport Brisbane International Airport     Melbourne International Airport Sydney International Airport

Judging Criteria:

Best full service airline: First Class, Business Class, Premium Economy, Economy, long-haul, short-haul, IFEC, cabin crew service, comfort, F&B, consistency, and passenger experience differentiators.

Best low-cost airline: Passenger comfort, IFEC, cabin crew service, F&B, consistency, premium products, and passenger experience differentiators. 

Best airport: Processing times, customer service, wayfinding, premium facilities, family facilities, cleanliness, terminal ambience, passenger comfort, transit experience, Wi-Fi availability and quality, utilisation of new technology to improve passenger experience, and passenger experience differentiators.

The winners are chosen through consultation with a panel of industry experts, whose identities we keep confidential to maintain their independence.