Etihad Airways has teamed up with Ten Group, a global concierge service provider, which will provide the carrier with a specially trained team of concierges to provide a “highly personalised and discreet” service to the premium customers who pay up to $20,000 for a one-way flight in the Residence by Etihad.
The Etihad Lifestyle Concierge team will work closely with the airline’s London Savoy-trained Residence by Etihad Butlers, and will provide customers with access to a range of services, including dining reservations, entertainment bookings, special events, destination information and lifestyle services.
Peter Baumgartner, Etihad Airways’ Chief Commercial Officer, said the partnership shows that the carrier is “taking luxury airline travel to levels never experienced before”.
He explained: “Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or even the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests staying in the Residence by Etihad with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”
