Singapore Airlines – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November – has expanded its partnership with Collinson (an exhibitor at FTE Dublin, 11-13 June).
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Singapore Airlines – a Headline Partner of FTE APEX Asia Expo, Singapore, 19-20 November – has expanded its partnership with Collinson (an exhibitor at FTE Dublin, 11-13 June).
Plaza Premium Group is launching the Flight Club restaurant at Kuala Lumpur International Airport T1, the third outlet in the Flight Club brand at KLIA, alongside Flight Club Signature and Flight Club Grab and Go.
Plaza Premium Lounge is presenting two art exhibitions at LHR Terminal 2 and LGW North Terminal, as part of its ‘Art and Lounge’ concept series, adding a “unique cultural dimension to the travel experience”.
Delta Air Lines has opened its newly-expanded lounge at Miami International Airport. The Delta Sky Club has added nearly 4,000 square feet and 100-plus seats – a capacity increase of more than 50%.
Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: This high-level three-day event in the heart of Dublin, focused on customer-centric innovation, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>American Express’ newly-renovated lounge has opened in Stockholm Arlanda Airport’s T5. With its almost 700sqm of Nordic-inspired design, the lounge is American Express’ largest in the Nordic region to date.
Delta’s premium lounge experience will bring what is described as a heightened level of service and hospitality to customers at JFK, LAX and BOS in 2024, with a “highly personalised level of service”.
Jomo Kenyatta Airport in Nairobi has opened a new Plaza Premium Lounge in Terminal 1D, reflecting its “dedication to providing passengers with top-notch amenities and comfort during their journey”.
New York’s LaGuardia Airport has welcomed the opening of a new Chase Sapphire Lounge by The Club in the state-of-the-art new Terminal B, with the support of strategic partner Airport Dimensions.
The oneworld Alliance has unveiled its first-ever fully branded airport lounge in Terminal 1 at Incheon International Airport, in collaboration with Swissport and the team behind its ASPIRE airport lounges.
Belfast City Airport has unveiled its new Aspire Lounge, following a £1.2m investment. The airport says the lounge is testament to its “commitment to delivering an exceptional experience for passengers”.
British Airways has completed the final phase of its lounge refresh at London Heathrow Airport’s Terminal 5 B gates, with a range of improvements for customers to experience ahead of their flight.
Star Alliance (a Headline Partner of FTE APEX Asia Expo, 8-9 November 2023, Singapore) has opened its second lounge at Paris CDG in the airport’s T1, “elevating the experience of member airline passengers”.
Airport Dimensions (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) is working with its joint venture partner Swissport to open two new lounges at London Luton Airport in 2024.
A new United ClubSM has opened at Denver Airport, coinciding with the airline’s nearly $1 billion investment to improve the customer experience in Denver and “match the way travel has evolved in recent years”.
Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”.
Plaza Premium has partnered with marhaba to open a new lounge at Queen Alia International Airport. The lounge aims to deliver “unparalleled levels of indulgence, alongside world-class services and amenities”.
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