REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

On the Ground News

On the Ground News

Changi Airport to adopt four new autonomous baggage handling vehicles by Aurrigo
Schiphol “restoring the magic” with major terminal modernisation, bold new commercial strategies, and tech-focused approach including AI and predictive analytics
DTAC consortium including Fraunhofer IML demonstrates AI and autonomous robots at Munich Airport
OMA and VINCI Airports inaugurate first phase of terminal expansion at Monterrey International Airport
SEA Milan Airports implements biometric check-in and boarding at LIN with ITA Airways and SAS first airlines to join project
Manchester Airport opens UK-first Gaming Point in Terminal 1 to offer travellers “a new and unique experience”
Singapore Airlines expands partnership with Collinson to offer LoungeKey Pass as part of SIA’s HighFlyer programme
Alaska Airlines, CVG, United, Schiphol and Southwest discuss how they are exploring the transformative impact of robotics, automation and AI to enhance operational efficiencies and improve CX
British Airways launches Customer Access Advisory Panel as part of commitment to inclusive and seamless CX for all
Reno-Tahoe Airport to enhance travel experience and sustainability with new Ground Transportation Center
BEUMER Group selected as BHS vendor for Gerald R. Ford International Airport terminal expansion
Munich Airport enhances CX of Chinese travellers with free-of-charge personal shopping assistance

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Fasttrack Travel

Fasttrack Travel

IATA has announced a string of airport trials, which will give passengers new ways to check-in. With an emphasis on baggage self-tagging, mobile check-in and common use kiosks, the ‘fast travel’ initiative is expected to benefit both the industry and passengers. Louise Driscoll reports.

The efficiencies of common bag drop

The efficiencies of common bag drop

Common baggage and fast drop initiatives have the potential to provide higher efficiency and throughput due to economies of scale and better use of airport real estate. They have benefits for airports, airlines and innovative handling agents, and bag drop looks set to become a less-than 30-second process. Ross Falconer reports.

JAL innovative boarding system

JAL innovative boarding system

Japan Airlines (JAL) participated in evaluation testing of ‘e-airport procedures: SPT Trial 2007’, which was implemented by the Ministry of Land, Infrastructure and Transportation (MLIT) and Ministry of Justice (MoJ). The airline is implementing a number of innovations to simplify the travel experience. Ross Falconer reports.

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SAS introduces Biometric Check-in

SAS introduces Biometric Check-in

SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented […]

Montréal’s self-service generation

Montréal’s self-service generation

While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous […]

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